Claims Coordinator bei Heritage Insurance Holdings, Inc.
Heritage Insurance Holdings, Inc. · Tampa, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Tampa
Position Summary:
Assigns incoming claims to the appropriate claims representative based on established protocols. Provides administrative and clerical including data entry, and mail processing support to the Claim Representatives.
Responsibilities:
- Provides primary support to Claim Inquiry telephone calls and backs up Customer Service call center.
- Reviews incoming claims and assigns to the designated representative and/or independent adjusting firms as required based on established protocols.
- Receives and distributes incoming mail and processes the outgoing mail, including attaching all documents (letters, invoices) submitted by the claim representatives to the requested check.
- Accurately and thoroughly maintains the Claim assignment spread sheet with all claims assignments.
- Assists with the collection and updates of all claim documentation.
- Keeps Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to Manager for direction.
- Provides updates and responds to inquiries and requests for information from management and staff as requested.
- Provides administrative and clerical support (filing, answering phone calls, scanning, etc.)
- Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
- Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs.
- Participates in special projects as assigned.
- Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
Qualifications:
- High School Diploma or equivalent is required; Associate’s Degree preferred. A combination of education and significant directly related experience may be considered in lieu of degree.
- 4-40 Licensure a plus; must be willing and able to ascertain licensure/certification within 1 year.
- One year experience in Claims or Customer Service area; in the property and casualty segment preferred.
- Ability to proofread documents for correctness, responds to inquiries, and is able to operate standard office equipment.
- Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation.
- Proficiency with Microsoft Office products required; internet research tools preferred.
- Demonstrated customer service focus / superior customer service skills.
- Excellent communication skills and ability to interact on a professional level with internal and external personnel
- Results driven with strong problem solving and analytical skills.
- Ability to work independently in a fast paced environment; meets deadlines, and manages changing priorities effectively.
- Detail-oriented and exceptionally organized
- Collaborative partner; ability to contribute to a positive work environment.
General Information:
All employees must pass a pre-employment background check. Other checks may be needed based on position: driving history, credit report, etc.
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Heritage Insurance Holdings, Inc. is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.
