Associate | Expert Flyer | RVPR bei Red Ventures

About Red Ventures Puerto Rico:  Five years ago, a group of determined young professionals ignited a movement to rebuild Puerto Rico after the devastating Hurricane Maria. Today, the FWD787 movement has evolved into Red Ventures Puerto Rico—a thriving marketing and technology company located in the vibrant heart of Santurce with over 100 employees.

Our mission remains unwavering—to provide exceptional job opportunities with competitive benefits, cultivating local talent and driving economic development on the island.  As we continue to expand our Puerto Rico office, our hunger for exceptional talent grows stronger. We seek experienced professionals with the drive and vision to make a lasting impact on the island.

Watch this video to learn more about our company, history and culture: https://vimeo.com/892693409/5fe3ae5778?share=copy

What You’ll Do:

• Resolve and respond to 25–50+ customer support inquiries per day in collaboration with engineering and product teams.
• Identify opportunities to improve response times and resolution efficiency.
• Gather, synthesize, and share customer feedback to inform product improvements.
• Proactively suggest new feature ideas based on support ticket trends and volume.
• Translate complex business problems into clear, measurable projects. You'll see the big picture but also dive into details to uncover new opportunities for growth and optimization.
• You'll also work to bridge the gap between our vast data landscape and impactful business solutions. Your focus will be both on the technical side, as well as the application of your solutions in a real business context.
• Leverage data processing tools to manipulate large datasets to create data-based solutions. You won't just build models and products; you'll also interpret and explain outputs to non-technical stakeholders.
• Build models to analyze current trends and areas for business opportunity.
• You'll be expected to stay close to the cutting edge in places like deep learning and generative AI to identify how emerging technology can be deployed to solve business problems in ways we haven’t imagined before.

What We're Looking For:

• Strong communication skills
• Deep customer empathy with the ability to put yourself in the customer’s shoes
• Creativity, with the ability to communicate complex ideas and features in a simple, clear way
• Experience collaborating with software engineering teams
• Foundational analytics toolkit - data extraction, manipulation, and visualizations (e.g., Excel, SQL, Tableau)
• Demonstrated ability to drive decisions and behavior changes through analytical capabilities and data-driven solutions, and the ability to measure and analyze the impact of these solutions
• Experience in the aviation industry is a plus
• Product management experience is a plus 
• Familiarity with large language models (LLMs) is a plus 
• Scrappy, tenacious, and self-motivated
• BUT - also a team player with no ego, a competitive spirit, and great sense of humor
• Passionate about working in a dynamic, fast-paced, performance-driven environment
• Strong sense of self-awareness and a steady commitment to get better every day
• Great sense of humor (yes, it’s worth saying twice)

Compensation:

We offer a competitive compensation package. Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Matching 401(k) plan
• Flexible PTO
• Medical, dental, and vision coverage
• Casual dress code – yes, that means jeans!

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

 We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

If you are based in California, we encourage you to read this important information for California residents linked here.