Senior Operations Controller bei Port of Seattle

This position will provide a centralized communication resource for monitoring and coordinating a variety of airport activities that affect the safe, efficient, and secure provision of services to passengers, tenants, and customers in compliance with Federal Aviation Regulations.

• You will manage aircraft Common Use gates and Customs baggage carousels for arriving and departing international and domestic flights.
  
• You will monitor flight activity and airport aircraft parking resources to ensure a proactive approach to resolve daily gate use conflicts, which also includes cargo aircraft parking spaces.
  
• You will monitor the airports access control system and dispatch personnel to security related alarms.
  
• You will share responsibility for monitoring various Aviation Maintenance systems and respond according to established procedures and protocols.
  
• You will monitor and operates the Satellite Transit System (STS) during normal routine maintenance and emergency operations.
  
• You will answer phone and radio calls for maintenance and airport operations issues and respond according to established procedures and protocols. 
  
• You will make public announcements via the Terminal Announcement System including airport voice paging service for customers and may, on occasion, accommodate airline request for flight operation pages.
  
• You will use the emergent notification system to alert airport stakeholders of any issues impacting airport operations.
  
• You will log information as appropriate on maintenance system issues and calls into appropriate tracking system.
  
• You will display and update graphic information on electronic reader boards at various locations within the airport using the Flight Management System (FMS) aircraft gate management system.
  
• You will monitor a variety of radio frequencies including Fire, Police, Airport Operations, Maintenance, FAA Tower, Ground, Parking, and Ground Transportation.
  
• You will maintain numerous log and data repositories including the Airport Communication Center Significant Activity log.
  
• You will assist with special projects related to the Communications Center activities.

• Experienced – You have two (2) years of experience in communications/operations at a large airport, police facility, or public service agency.
  
• Educated – You possess a high school diploma or equivalent. 
  
• Certification or equivalent – You must possess an AAAE Ace Communications or AAAE Ace Operations Certification or equivalent or greater qualifications (such as an Associate degree or higher and/or AAAE Certified Member (CM)).
  
• Desired – We hope you have experience in airline/airfield operations, maintenance dispatch, or working in a call center environment. 
  
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work.  At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
  
• Airport Knowledge – You are familiar with airport topographical, facility, and operational detail. 
  
• Communication – You have excellent communication, customer service, and interpersonal skills and are able to communicate with people who may be under stress to draw enough information to accurately assess the situation and contact the appropriate resources. 
  
• Technology – You have the ability to learn new technologies, monitor logs and other documentation, and are comfortable using Microsoft Office. 
  
• Prioritization – You recognize situations and selects the appropriate response or notification, in emergency, potential emergency, or non-emergency situations. You can tend to a variety of systems and issues concurrently and determine priorities on an ongoing basis.

• Work Schedule – This is a seven day a week and twenty-four hour a day facility. Normal work schedule will vary. Must be able and willing to work any and all assigned shifts, including weekends. Will be required to work during emergencies.
  
• Work Environment – You will primarily work in a shared office environment.
  
• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
  
• Overtime Eligible – You are eligible for overtime pay in this role.
  
• Safety Requirements – You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements.
  
• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
  
• Union Representation – This position is represented by International Longshore and Warehouse union, Local 9.

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “Collective Bargaining Agreement” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
• Holidays – More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here.

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity.