Order Fulfillment Coordinator bei Pella Corporation

Responsibilities of the Order Fulfillment Coordinator include the following, but not limited to:

Operations Workload Responsibilities

• Responsible for monitoring, tracking, and communicating workload for all shipping, HP’s and UPS activities on a daily, weekly, monthly and historical basis.
• Coordinates changes to shipping schedule including late additions and rescheduled deliveries.
• Organizes all information and corresponding paperwork for employees involved in performing warehouse and assembly functions.
• Updates display boards with accurate workload information.
• Responsible for maintaining records on all operations efficiency metrics relating to warehouse. 
• Responsible for monitoring, tracking, and communicating workload for all receiving, held accessory, weekly, monthly and historical basis.
• Updates display boards with accurate workload information.
• Responsible for maintaining records on all operations efficiency metrics relating to warehouse and assembly functions.
• Assure that all inbound product that arrives via small package carriers and needs to be scanned into OMS is done in a timely matter.

Accurate & Complete Delivery Responsibilities 

• Company champion for improving the overall accuracy and completeness of Sales Subsidiary deliveries.  Constantly striving to reduce delivery shortages.
• Responsible for the reconciliation of all outbound delivery loads.  This involves the ultimate ownership of ensuring accurate, complete, and on-time deliveries to our customers.
• Researches and problem-solves issues on orders with discrepancies. 
• Runs queries to ensure product is scanned to the appropriate location.  Follows-up to ensure correction of discrepancies.

• Expert on all warehouse RF scanner and PC-based OMS processes.  Responsible for defining changes to existing processes and creating new processes as conditions necessitate.
• Provides training to warehouse and assembly personnel on all applicable systems and processes.

General Responsibilities

• Primary contact for all communications originating from other company departments.  Fields questions, researches issues, funnels requests, and generally reduces disruptions to warehouse.
• Acts as backup to Material Handling, Delivery, Prefinish and Assembly daily work activities.
• Promotes and facilitates continuous improvement activities in the department.
• Backs up assembly functions, held accessories & receiving reconciling.
• Backs up Logistics Coordinator. 
• Identifies areas of opportunity in warehouse and assembly processes to improve inventory accuracy, delivery completeness and accuracy, and overall efficiency.
• Key coordinator of physical inventory activities in all operations areas.
• Communicates with numerous vendors in efforts to oversee facilities and equipment maintenance.
• Keeps operations records including PM schedules, maintenance expenditures, and purchases.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill and or ability required to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

Education and/or Experience

A high school diploma is required.  Experience and knowledge of the Sales Subsidiary order fulfillment processes including quoting, purchasing, order management, delivery scheduling, and warehousing is required.  Must have an expert level understanding of all Pella products and their applications.

Language and Communication Skills

Strong communication skills are essential.  Must be able to communicate with many internal departments in efforts to keep operations flowing smoothly.

Professional Skills

Must exhibit the ability to maintain professionalism in times of great adversity and pressure.

Reasoning Abilities

Ability to apply commonsense understanding to carry out detailed written and oral instructions.  Must have outstanding problem-solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent situations and to resolve issues that arise in the general course of business. Ability to deal with problems involving variables in complicated situations.  Ability to define problems, collect data, establish facts, and draw valid conclusions.  

Mathematical and Reasoning Skills

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

Proficiency in using Microsoft Word, Excel, Internet, PQM, POETS, Service System and the Pella Order Management System (POMS).  Candidates with some systems experience and ability to learn new systems quickly are encouraged to apply.

Physical Demands 

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer.  The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings.  The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.  The employee may occasionally lift and or move up to 100 lbs.  Repetitive body motions may be required.  Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, state/local/federal employment law manuals, and other documents and reading materials as well as the computer.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Primary work location will be the designated at the time of hire. The noise level in the work environment is usually low to moderate in administrative office and moderate in the warehouse.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?