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Customer Advocacy System Engineer bei Nutanix

Nutanix · Bangalore, Indien · Hybrid

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Sales Bangalore, India Req.Num.: N1791
The Opportunity 
Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud and/or Cloud Native Technologies and a vision for the future of business, we want to talk with you. Nutanix (NTNX) is looking for a passionate Customer Advocacy Systems Engineer to help our customers in their cloud  transformation  journey. You will become the trusted advisor on Nutanix  solutions  to  assist  customers  in  their  understanding  of  our  technology  while  helping our account manager and sales team ensure effective adoption of our subscription products. We are looking for motivators and go-getters who have a drive for continuous improvement and will be an advocate for our customers to communicate engagement insights to broader audiences.  In this role, you will report to the Senior Director for Customer Advocacy Systems Engineering, who, along with the team, will assist and mentor you with many continuous opportunities for learning and career growth. 
 
Systems Engineering at Nutanix 
Our Systems Engineering & Solution Sales organization is made up of 800+ customer-focused technical  sales  professionals  who  are  responsible  for  identifying  and  matching  technology opportunities with the customer’s business issues and objectives, as well as channel partner training and enablement. This team also acts in a consultative fashion and is looked to as an expert in their field by the Nutanix sales, customer success, business partners, and customers. 
  • Your Role To drive successful onboarding, adoption, and expansion of Nutanix solutions, ensuring customers achieve their business and technical goals 
  • Cross-functionally collaborates and communicates across Nutanix departments (e.g., Sales,  Channel,  Support,  Product  Management),  and  leads  cross-functional  special projects (e.g., marketing, enablement) when required. 
  • Ensure a high level of licensing management and activation for Nutanix customers 
  • Analyse customer data (e.g., telemetry, customer conversations, support cases) to track  adoption/consumption, to provide guidance and recommendations that  will improve the customer experience and outcomes, and increase adoption  
  • Build Progress Check-Ins for Customer Success Reps (CSRs) to drive customer conversations to ensure continued success 
  • Gather insights and feedback through customer conversations to discover potential expansion opportunities and advocate customer requirements in the Nutanix ecosystem  
  • Assist customers in optimizing their Nutanix deployments for performance, scalability, resilience, and business fit 
  • Advise customers on new relevant features and ensure a high adoption rate 
  • Prepare and deliver progress checks in coordination with CSRs 
  • Conduct solution demonstrations and workshops for customers  
  • Proactively coach team members on best practices to ensure the success of the team and every customer 
  • Be a go-to customer expert on Nutanix solutions and become a Subject Matter Expert over time  
 
 
 
What You’ll Bring 
  • Bachelor's  degree  or  Certificate  in  Computer  Science,  Information  Technology  or relevant experience 
  • 4 to 6 years of related experience 
  • Excellent written and verbal communication skills: You’re able to work with a wide variety  of  people  and  collaborate  with  geographically  distributed  teams,  effectively communicating  to  both  technical  and  non-technical  audiences  everything  from  data points, and technical product details, to delivering critical feedback 
  • Knowledge of application and server virtualization, and cloud services. Basic understanding of Cloud-Native or Modern Apps development technologies such as containers, Kubernetes, microservices, etc would be a definite plus 
  • A passion for technology and learning with a can-do attitude 
  • Flexible  and  adaptable:  You  embrace  ambiguity  and  can  adapt  to  change  or  new situations 
  • Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team. 
  • A  customer-first  mindset:  You're  passionate  about  delivering  a  high-quality  support experience and providing customers with the products they need to succeed. You are focused on value-added interaction with our customers toward ensuring the effective adoption of our subscription products. The ideal candidate is passionate about serving customers 
  • Must be able to travel up to 25% of time predominantly in territory and event-based opportunities 
 How we work

This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

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