- Professional
- Optionales Büro in Bangalore
- Your Role – To drive successful onboarding, adoption, and expansion of Nutanix solutions, ensuring customers achieve their business and technical goals
- Cross-functionally collaborates and communicates across Nutanix departments (e.g., Sales, Channel, Support, Product Management), and leads cross-functional special projects (e.g., marketing, enablement) when required.
- Ensure a high level of licensing management and activation for Nutanix customers
- Analyse customer data (e.g., telemetry, customer conversations, support cases) to track adoption/consumption, to provide guidance and recommendations that will improve the customer experience and outcomes, and increase adoption
- Build Progress Check-Ins for Customer Success Reps (CSRs) to drive customer conversations to ensure continued success
- Gather insights and feedback through customer conversations to discover potential expansion opportunities and advocate customer requirements in the Nutanix ecosystem
- Assist customers in optimizing their Nutanix deployments for performance, scalability, resilience, and business fit
- Advise customers on new relevant features and ensure a high adoption rate
- Prepare and deliver progress checks in coordination with CSRs
- Conduct solution demonstrations and workshops for customers
- Proactively coach team members on best practices to ensure the success of the team and every customer
- Be a go-to customer expert on Nutanix solutions and become a Subject Matter Expert over time
- Bachelor's degree or Certificate in Computer Science, Information Technology or relevant experience
- 4 to 6 years of related experience
- Excellent written and verbal communication skills: You’re able to work with a wide variety of people and collaborate with geographically distributed teams, effectively communicating to both technical and non-technical audiences everything from data points, and technical product details, to delivering critical feedback
- Knowledge of application and server virtualization, and cloud services. Basic understanding of Cloud-Native or Modern Apps development technologies such as containers, Kubernetes, microservices, etc would be a definite plus
- A passion for technology and learning with a can-do attitude
- Flexible and adaptable: You embrace ambiguity and can adapt to change or new situations
- Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
- A customer-first mindset: You're passionate about delivering a high-quality support experience and providing customers with the products they need to succeed. You are focused on value-added interaction with our customers toward ensuring the effective adoption of our subscription products. The ideal candidate is passionate about serving customers
- Must be able to travel up to 25% of time predominantly in territory and event-based opportunities
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
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