Position Summary

This position is responsible for developing and administering an effective delinquency control system with contact and follow up with members when share accounts are overdrawn and payments on loans and Visas are past due. Must have basic knowledge of collection activities, skip tracing, repossession procedures, FDCPA, bankruptcy proceedings, and small claims activities.

Duties and Responsibilities

• Follows up on accounts listed in the negative and delinquent account queue(s). Has the responsibility to properly notify and keep all members informed of the status of the negative and delinquent account(s) which they endorsed.
• Keeps a record of conversations, either by phone or in person, regarding account promises or solutions with members regarding their negative share account. Maintains files on all accounts.
• Consults with members in person by telephone or correspondence to resolve part due payment status. Must recognize situations which may become severe, jeopardizing collateral or assets of the credit union. Assists in the preparation of extension agreements, enters data on the computer providing an alert for other member/credit union relations.
• Considers accounts for small claims actions or civil actions.  Refers accounts to Senior Special Assets Group Specialist or Special Assets Group Manager for further review. 
• Prepares and assists with paperwork for bankruptcies, civil suits, and subpoenas. After approval by the Special Assets Group Manager, proceeds to monitor the case for subsequent actions.
• Prepares and assists with paperwork for repossessions or accounts assigned for repossession. Has knowledge of repossession procedures and processes.
• Is responsible for reviewing and working on the negative share report monthly.
• Process weekly CPI reports. Add and remove from loan as needed. Place calls to members prior to CPI being issued. File loss claims with CPI carrier. Is able to communicate with members the requirements by law and per the agreement to furnish insurance.
• Is compliant with the collections procedures and records implemented by the Special Assets Group Manager and has knowledge of credit union policies and procedures in alternate departments.
• Scan/image completed loan files, loan workups, and other documentation. Includes verification of bar code information and audits of image quality and completeness.
• Other duties and goals as assigned

Education/Experience Requirements

• 1-2 years collection experience
• High School diploma or equivalent
• Must be bondable
• Knowledge of collection regulations, laws, policy, and proper procedures
• Product policy and procedure knowledge
• Interpersonal Skills
• Written and verbal communication skills
• Problem solving ability
• Sales techniques

Working Conditions/Physical Demands

• Work in an office environment, requiring the use of office equipment, such as personal computers, printers, scanners, and copy/fax machines.

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Manager Signature                                                     Date