Service Solution Architect bei KNAPP

WHO WE ARE

 At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
 
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

A Service Solution Architect performs the following, within the assigned market, customer and/or contract area: 

• Collaborate with sales and pre-sales teams to understand customer requirements and translate them into viable service solutions.
• Design end-to-end service architectures, including SLAs and support models based on Customer needs.
• Work with technical and business stakeholders to develop high-quality proposals, presentations, and pricing models.
• Participate in customer presentations and workshops to articulate service value and approach.
• Collaborate with delivery and operations teams to ensure smooth handover and execution.
• Perform Independent and committed service-related support of new and existing customers. This includes but is not limited to answering customer and internal questions related to service scope, pricing, offerings, deadlines, and service provision dates.
• Acts as main point of contact for questions regarding service concepts for customers, internal departments, and other KNAPP subsidiaries. This Includes close communication and coordination internally and with parent company in Austria.
• Optimize and adapt existing service concepts, in document form and SAP, based on customer requirements.
• Add offers and contracts to ERP system.
• Support Management team in new business initiatives when required.
• Perform all other tasks and duties assigned.

WHAT YOU HAVE

• Bachelor’s degree, preferably in industrial engineering, logistic/supply chain management, mechanical or electrical Engineering, Information Systems or related field or equivalent combination of education, training and experience.
• 3-5 years of experience as a warehouse automation solution designer, logistic material flow consultant, pre-sales, implementation, or service delivery within warehouse automation companies.
• Ability to draft/review service offerings and concepts.
• Basic knowledge of designing services, lifecycle support, maintenance and SLAs, performance monitoring and optimization.
• Working knowledge of intralogistics systems is a plus.
• Ability to work independently and on a team.
• Proficient knowledge of Microsoft Office or related software.
• SAP knowledge is a plus.
• Excellent communication skills both written and verbal.
• Strong presentation and client engagement skills.
• Ability to bridge the gap between engineering, sales and operations.

Working Conditions and Environment:

• Authorization to work in the U.S.
• Passport or ability to obtain passport.
• Professional office etiquette is required at all times.
•  Travel required up to 30%  
• Physical requirements: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 25 pounds.

WHAT YOU WILL GET

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”