Application Specialist (Hybrid) bei Canvas Credit Union

We’re Canvas Credit Union

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. 

Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

Why Canvas?

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people: 

• Humble
• Empathetic 
• Accountable
• Resourceful
• Tenacious 

What’s In It For You

• Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (that includes cars and houses!). The starting pay range for this position is $28.84-$31.37/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:

• • Medical/Dental/Vision Insurance
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Paid Wellness Day
  • Paid Volunteer Time
  • Flexible Spending Account
  • Health Savings Account
  • World Class 401(k) Plan
  • Tuition Reimbursement
  • Rate Discounts on Qualifying Loans
  • May be eligible for incentives or discretionary bonus based on results

What you'll do  

The Application Specialist serves as a cross-functional expert supporting Canvas Credit Union’s core and ancillary systems. This role blends application support, system administration, and automation development to optimize workflows, ensure system integrity, and enhance operational efficiency. The specialist collaborates with internal teams and external vendors to deliver high-quality technical solutions aligned with strategic initiatives.

Essential Duties/Responsibilities

Application & System Support

• Monitor and maintain core applications and host systems to ensure performance, reliability, and data integrity.
• Serve as SME for assigned applications, including Symitar (Episys), Jack Henry products, and Microsoft Office Suite.
• Provide Tier 2 help desk support, training, and documentation for end users.
• Coordinate evaluation, enhancement, and implementation of software applications.
• Maintain multiple databases and oversee data record storage and retention.

Automation & Process Optimization

• Support Bot scheduling, performance monitoring, and reporting.
• Identify automation opportunities and manage a healthy development pipeline.
• Promote adoption of emerging automation technologies across departments.

Project & Risk Management

• Lead application-related projects, including planning, documentation, and stakeholder communication.
• Develop and execute testing methods to ensure product quality and compliance.
• Identify risks and recommend controls to mitigate operational vulnerabilities.
• Ensure adherence to regulatory requirements including BSA compliance.

Collaboration & Communication

• Act as liaison between technical and functional teams.
• Conduct user group education and problem-solving sessions.
• Build strategic relationships with process stakeholders and vendors.

Job Qualifications

Knowledge, Skill and Ability:

• Strong understanding of business processes.
• Proficiency in Windows OS, Microsoft Office.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities under tight deadlines.
• Maintain confidentiality and demonstrate sound judgment.
• Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).
• Current Canvas employees must be meeting performance expectations and consistently demonstrating HEART behaviors to be considered. 

Education or Formal Training: Bachelor’s degree in a related field or equivalent work experience.

Experience:  2–4 years of experience in application support, preferably in a credit union or financial institution.

Working Environment/Physical Activities

High volume, fast-paced, dynamic office environment with some travel. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets.  The position requires manual dexterity, the ability to lift files and open filing cabinets.  The position requires bending, stooping, or standing as necessary. Flexible scheduling including rotating shifts, on-call, evenings, and weekends as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. Employees are accountable for all duties assigned and expected to support organizational goals, values, and initiatives.

Position will be open until filled, or if unable to fill until posting is canceled.

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