Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.
POSITION SUMMARY
The Accounts Receivable Specialist is responsible for managing client billing, validating transactions, overseeing incoming payments, and identifying accounting discrepancies. This role also entails preparing monthly tenant invoices and ensuring adherence to all internal control procedures.
Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.
RESPONSIBILITIES
BILLING:
Bill monthly rent charges to tenants
Bill electric usage (i.e. submetered, ERIF, including quarterly ERIF adjustments) and other utility charges
Process HVAC calculations received by Property Management
Process profit sharing and settlement adjustments
Process other billings such as late fees and holdover rent, as applicable
Upload escalations billings provided by Property Accountants
Create debit/credit memos to enter batch uploads in Yardi
Prepare monthly rent variances for recurring charges
Generate monthly electric variances and identify 15% differences for operations
Review electric surveys to adjust tenant charges in accordance with each tenant's lease
Process works order uploads, validate the workorder charge code, GL and tax amounts.
Perform account reconciliations upon tenant move-out (or any related changes to tenant occupancy)
Provide uploads to support TXT files for electric charges and rent statements distributed by our billing support group
Distribute letters reflecting changes to additional rent escalations, including operating expenses, cost of living adjustments and real estate tax adjustments for all applicable tenants as prepared by Property Accountants
CASH:
Review lockbox receipts and save pdf images on shared drive
Apply receipts to tenant ledgers in Yardi Voyager
Scan checks received in office via Chase scanner
Contact tenants regarding open balance
Respond to tenant inquiries regarding their rent bills and ledgers
Research applicable portion of tenant leases to answer routine tenant inquiries
Work with the leasing agents, property accountants, and lease administrators as necessary
Create and maintain “ticklers” (utilizing Microsoft Outlook) to track items for inter-departmental follow-up
Reconcile tenant ledgers as needed, to ensure accurate handling of tenants accounts and accurate reporting of their account status
Process security deposits in tenant ledger, miscellaneous charges, and income
Application of zero dollar receipts as needed
OTHER:
Send the accounts receivable aging report to leasing, broadcast director, upper management and building attorneys every Monday morning
Prepare monthly close reconciliation
Understand and participate in the department’s internal controls
Assist with internal and external audits
Collaborate with the operations department to ensure the accuracy of invoices for reimbursable tenant improvements/alterations
WHAT SUCCESS LOOKS LIKE
Success within this position meets the needs of the company and the tenants.
The ability to clearly communicate, work well with all team members within the organization and understand the importance of customer service.
Finding the solution for the tenant inquiries as needed.
REQUIRED SKILLS / ABILITIES
Exceptional written and oral communication skills
Outstanding customer service skills
Strong proficiency in MS Office (Excel and Word)
EDUCATION & EXPERIENCE
Bachelor’s degree in a related field
5 years experience minimum in commercial real estate
Yardi or other real estate management software experience
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT
At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
Dependable – you take a strong sense of ownership and accountability over your work
Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
Curious – you consistently look for new ways to work smarter, not just harder
Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
Positive – you possess a service-oriented attitude with excellent follow through
BENEFITS
Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
WELL-BEING
Generous paid time off
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
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