General Manager bei Vacatia, Inc.

Description

Lead. Inspire. Elevate the Guest Experience.

Are you a proven hospitality leader ready to take charge of a thriving resort? We’re searching for a Resort General Manager who will oversee every aspect of resort operations—from financial performance to guest satisfaction.  This is more than a management role—it’s an opportunity to shape unforgettable guest experiences, empower a dedicated team, and ensure our resort continues to shine as a premier vacation destination.

What You’ll Do

• Own the numbers: Drive financial performance, manage budgets, authorize expenditures, and safeguard revenue integrity.
• Lead with excellence: Oversee front desk, housekeeping, maintenance, and guest services to deliver seamless experiences.
• Deliver distinction: Ensure we consistently meet service thresholds and uphold our RCI Silver Crown status.
• Solve and resolve: Handle guest and owner concerns with professionalism, turning challenges into opportunities.
• Coordinate & oversee: Manage vendor relationships, inspections, repairs, and emergency responses with precision.
• Build a winning team: Recruit, train, coach, and inspire staff to exceed expectations while fostering growth and accountability.
• Engage & improve: Actively monitor guest feedback and reviews, implementing improvements to elevate satisfaction.
• Be the face of the resort: Maintain professional, polished standards while representing the property with integrity and pride. 

Requirements

What We’re Looking For

• Proven experience: At least 5+ years of successful leadership in vacation ownership or hospitality management.
• Financial savvy: Strong analytical skills with the ability to evaluate budgets, P&L performance, and business metrics.
• Tech smart: Proficiency with Microsoft Office and property management systems.
• People-first leadership: A track record of motivating, mentoring, and managing diverse teams.
• Guest-focused mindset: Strong communication skills and a natural ability to resolve issues with professionalism and care.
• Hands-on operator: Comfortable coordinating everything from HR responsibilities to property upkeep.

Benefits Included:

Onsite housing provided as part of compensation package in 2 bedroom/2 bath unit

Why Join Us?

At our resort, you’ll have the autonomy to lead, the support to succeed, and the opportunity to make a lasting impact on both our team and our guests. We value leaders who combine operational excellence with genuine hospitality—those who can balance profitability with unforgettable guest experiences.

If you’re ready to lead with purpose and elevate resort living, we’d love to hear from you.