- Junior
- Optionales Büro in Lisbon
ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
As a Road Trip Support Agent – Intern at Indie Campers, you’ll gain hands-on experience in customer operations and service delivery. You will support our travelers by helping them have smooth and enjoyable journeys, learning how to manage pre-trip inquiries, on-trip challenges, and internal operational coordination.
You’ll be exposed to a fast-paced contact center environment (calls, live chats & emails) and learn how to assist with customer bookings, operational issues, and real-time problem-solving. Guided by experienced team members, you’ll help ensure travelers get the best experience possible while building skills in empathy, problem-solving, and customer care.
WHAT WILL YOU WORK ON?
Customer & Pre-trip Support
Assist with basic customer inquiries about bookings and road trips.
Support internal teams during pick-up and drop-off, ensuring smooth communication between customers and local operations.
Learn how to provide guidance to travelers on policies, vehicle features, and trip expectations.
On-Trip Support
Shadow and assist in handling urgent and non-urgent requests through phone, chat, and email.
Learn how to troubleshoot issues travelers may encounter and how roadside assistance is coordinated.
Gain exposure to working with insurance companies, service providers, and partners to activate support when needed.
Operational Coordination & Continuous Improvement
Keep records of cases in internal tools (e.g., Zendesk, Talkdesk, CRM).
Learn how to communicate with empathy and professionalism when handling service cases.
Support the identification and reporting of operational challenges and contribute ideas to improve processes.
Assist in developing documentation and self-service content for travelers and internal teams.
WHO ARE WE LOOKING FOR?
Current student or recent graduate in Tourism, Hospitality, Management, or related fields.
A people person: empathetic, caring, and dedicated to helping others, especially in challenging situations.
Strong interest in customer service, travel operations, and learning in a dynamic environment.
Problem-solving mindset and ability to adapt to unexpected situations with professionalism.
Great communication skills and team spirit.
Fluency in English (mandatory); additional European languages are a strong plus.
Availability to work flexible shifts, including evenings and weekends.
THE INDIE COMMITMENT!
A paid internship in a young, fast-growing, and innovative company. At Indie Campers, no two days are the same and your contribution makes a difference.
Hands-on training and coaching by senior managers to develop your skills in customer operations and problem-solving.
The opportunity to kickstart a career in travel, operations, or customer experience.
Free road trips anywhere in Europe, North America, and Oceania (subject to campervan availability).
Jetzt bewerben
