Practice Manager bei Idaho Kids Dentistry and Orthodontics

Idaho Kids Dentistry & Orthodontics is seeking an exceptional operations leader to elevate our executive team as a Practice Manager overseeing our office in Emmett, ID.

As the Practice Manager, you will collaborate with executive leaders, local managers, and doctors to oversee the day-to-day operations and ensure overall efficiency and effectiveness for our offices. This involves a multifaceted approach to ensure that all operational processes run efficiently while maintaining and enhancing the productivity and functionality of our offices.

This is a fantastic opportunity to join an established and growing dental organization and have a significant impact on the success of our local offices. This role is essential for creating an efficient, effective, and collaborative environment. 

This is a part-time position: 3 days per week (days vary), 7:30am-5:30pm.

• Engage and collaborate with executive leaders to align operational strategies and organizational goals.
• Partner with doctors, field operations and functional support to diagnose issues, identify opportunities, and develop corresponding action plans.
• Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
• Prioritize areas of focus based on impact and urgency; helps team do the same.
• Optimize processes with further development of documented standard operating procedures and organization.  
• Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
• Coordinate effective and comprehensive onboarding for new staff.
• Advise and train staff on operational policies and recommend changes where applicable.
• Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
• Continuously assess capabilities and performance of team members, ensure contributions are recognized and actively address underperformance through progressive coaching.
• Track key performance indicators including patient experience and develop actionable strategies for improvements based on findings.  
• Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
• Strategically partner with executive leaders on market growth initiatives. Identify and drive initiatives aimed at expanding market presence and growth.  
• Maintain a front-line obsession and promote an exceptional patient experience.  
• Other duties as assigned. 

• 2+ years of previous operational experience, dental preferred.
• Bachelor’s degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/ leadership training.  
• Proven experience in managing multiple teams and multiple locations.
• Track record of developing and implementing strategic growth practices and increasing market visibility.
• Excellent leadership and communication skills with a passion for growth.
• Continuous desire to learn and improve daily and provide development opportunities for staff members.
• Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
• Competency in using business software such as Microsoft Office and related platforms.
• Experience managing a P&L and baseline understanding of core financial metrics.