Racquets Associate Seasonal, Part-Time bei Grey Oaks Country Club LTD

Description

About the Position

This part – time position is responsible for assisting membership with their Racquet Center needs both in the pro shop and on court. This position will be the front facing contact to greet and register members and guests, operate the front desk, promote racquets programming and events, assist with sales of merchandise and retail inventory. 

The position reports to the Racquets Operations Manager.

About Grey Oaks Country Club

Considered one of the premier country clubs in Florida, Grey Oaks opened in 1993 and encompasses the Grey Oaks and Estuary communities, along with 54 holes of championship golf. The Club’s facilities include:

• A 63,000-square-foot East Clubhouse
• A 12,000-square-foot golf pro shop, newly renovated in 2025
• A Golf Performance Center  -features include state-of-the-art player technology, equipment services,  lessons, clinics, and more with our certified PGA Professionals
• A 30,000 square foot world-class Wellness Center is a monument to health and well-being, and a wellness masterpiece, uniquely designed to address the needs of each member. 
• Sports complex were  renovated in 2024 features classic sports and the latest activities and  games in sports entertainment such as Aquatic, Bocce, Pickleball, and Tennis Programs. 
• The Pool Café, a 22,000-square-foot facility with indoor and outdoor dining, overlooking a resort-style pool with a wading entrance, waterfall, and lap lanes

The Estuary also features a 20,000-square-foot clubhouse with indoor/outdoor dining overlooking the golf course, a golf pro shop, and men's and women's lockers. This area will undergo a redesign in 2028.

In addition to our outstanding facilities, our staff is dedicated to delivering exceptional professional service to our members and their guests. With over 250 professionals on our team, Grey Oaks is proud to have earned the prestigious designation as a Platinum Club of America for multiple years and is a distinguished club with elite status and is seen as an incubator of hospitality talent.

Former team members have gone on to be leaders in some of the most prestigious clubs in Florida.

We are in beautiful Naples, Florida. Learn more at www.greyoakscc.com.

About You

You have great enthusiasm for taking care of members’ needs and providing exceptional service.  You are friendly, have positive energy, and is adept at communicating with members, team members and our community. 

You understand and live by the concept of being a “team player,” making sure that collaboration is essential to your success, as well as the success of those you work with.  

Most importantly, your values align with the values and culture of our members, employees and our Club. Those values are on display every day and exhibited with every decision you make.

Requirements

Primary Responsibilities

• Primary point of contact for phone and in person needs in the shop.
• Performs opening and closing procedures at the Racquets Pro Shop as scheduled.
• Handles reservations for all programming, events, and social play.
• Ensures maintenance, availability, scheduling of ball machine.
• Promotes and registers members for tournaments, leagues, programs, and events.
• Maintains tidy and clean workspace and attractive pro shop, merchandise displays.
• Assists members and guests with merchandise, special orders, and able to re-grip racquets, paddles
• Attend staff meetings.
• Assists with merchandise quarterly inventories and receiving, and merchandising.
• Works variety of shifts, as needed to include occasional evenings for events, one weekend day, and/or holidays.
• Complies with departmental and Club policies and procedures.
• Observe safety and security procedures and use equipment and materials properly to ensure a safe workplace 
• Performs other duties as assigned.

Qualifications

• Must be able to understand and follow verbal/written instructions.
• Must be able to use tact and understanding when dealing with a variety of customer service issues.   
• RPOS and retail sales experience.
• Must have knowledge of computer software applications such as Outlook, Excel, etc.
• General tennis knowledge preferred, USTA 3.0+ preferred.
• Detailed oriented and customer service driven. 
• Must be able to lift 50 lbs.

Compensation & Benefits

Grey Oaks has an attractive compensation program, a great work environment and the opportunity to work and learn from some of the best in the industry.