PEER SUPPORT WORKER - INTENSIVE TEAM bei Together for Mental Wellbeing
Together for Mental Wellbeing · Norwich, Vereinigtes Königreich · Onsite
- Junior
- Optionales Büro in Norwich
Do you have your own, personal, lived experience of mental health and/or using MH services? Lived experience relates to you and not caring for or supporting someone else. Are you good at engaging with, and supporting, others who are experiencing difficulties?
NIHCSS value lived experience within our staffing teams, as it brings co-production of services to the heart of all we do. We want to be able to learn from you with your range of views and your experience of mental distress and how your life has been affected so you can inform and influence our service users from your Lived Experience perspective.
Due to the promotion of the current post holder, we are now looking for a Peer Support Worker to join our amazing, dedicated Intensive team covering community clients in Norwich. You will support people who are going through a difficult time, drawing on your unique knowledge and personal insight to connect with others, by sharing your experiences and helping them discover the strengths and developing skills that will lead to wellness. This is only possible with the help of people like you! Your caseload will take you across the county so you must be able to drive and have access to a car that you are happy to use for work purposes. You’ll be working as part of a team with background support from a Peer Support Co-ordinator to offer both individual and group support, helping others on their own recovery journey. So what can we offer you in return?
NIHCSS is an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
NIHCSS value lived experience within our staffing teams, as it brings co-production of services to the heart of all we do. We want to be able to learn from you with your range of views and your experience of mental distress and how your life has been affected so you can inform and influence our service users from your Lived Experience perspective.
Due to the promotion of the current post holder, we are now looking for a Peer Support Worker to join our amazing, dedicated Intensive team covering community clients in Norwich. You will support people who are going through a difficult time, drawing on your unique knowledge and personal insight to connect with others, by sharing your experiences and helping them discover the strengths and developing skills that will lead to wellness. This is only possible with the help of people like you! Your caseload will take you across the county so you must be able to drive and have access to a car that you are happy to use for work purposes. You’ll be working as part of a team with background support from a Peer Support Co-ordinator to offer both individual and group support, helping others on their own recovery journey. So what can we offer you in return?
NIHCSS is an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
Key Responsibilities
General
· Act as a navigator supporting individuals to engage in the service, identify what they need and how they would like to progress
· Develop specialist expertise to support individuals in areas such as: building hope and empowerment, developing self-management techniques, developing social connections, problem-solving and navigating / accessing services including statutory services, whilst drawing on your own lived experience where appropriate
· Support individuals to increase their self-esteem, confidence and motivation and promote progress in their journey to recovery, drawing on own lived experience to help you do this.
· Support people to develop coping and self-management techniques
Delivering Support
· Empower individuals to exercise choice and control, offering a person-centred service led by the wishes of the individuals you are working with.
· Promote engagement within the community as a key factor in recovery and self management
· Provide advice, guidance and support to individuals, drawing on own lived experience where appropriate
Communication/building & maintaining appropriate relationships
· Communicate effectively with individuals from a wide variety of backgrounds and maintain positive and effective relationships with individuals, staff, the staff of other agencies and the local community
· Be an expert navigator of local services and opportunities, helping to build and sustain relationships with agencies and professionals, promoting the service, sharing peer support and recovery principles and the Psychologically Informed Environment approach, and supporting individuals to access local services / opportunities as appropriate
· Extend the range of community opportunities for people by supporting community resources to improve accessibility and using peer support and lived experience of mental health to break down mental health stigma
· Support the maintenance of a database of community resources, used by staff and individuals to identify and access a range of opportunities to promote wellbeing and independence
· Extend the range of community opportunities for people by supporting community resources to improve accessibility and using peer support and lived experience of mental health to break down mental health stigma
· Support the maintenance of a database of community resources, used by staff and individuals to identify and access a range of opportunities to promote wellbeing and independence
Information/Record Keeping & IT
· Work with IT equipment and systems to ensure accurate and timely recording of service user data, accidents/incidents, as well as the use of shared electronic calendars and a lone worker safety system
· Maintain and build upon good working knowledge of IT, and to take full advantage of opportunities to use IT to progress the services we offer
· Work with IT equipment and systems to ensure accurate and timely recording of service user data, accidents/incidents, as well as the use of shared electronic calendars and a lone worker safety system
· Maintain and build upon good working knowledge of IT, and to take full advantage of opportunities to use IT to progress the services we offer
Task planning, personal development & development of the service
· Work within set targets and manage time effectively on own initiative and as part of a team
· Promote service user leadership and the principles of peer support across the service
· Contribute to the aims and continuous improvement of the service, including the commitment to delivering within a Psychologically Informed Environment (PIE) framework
· Share knowledge, skills and experience within the team, while observing confidentiality, and participate in team meetings and reflective practice groups
· Make a positive contribution to and work constructively within the team, including developing your own abilities to enhance team performance
Other
· Work flexibly and remotely as part of a geographically-spread team, including daily local travel within the service locality and, where appropriate, working within wider localities across Norfolk to support the demand and capacity requirements of the Norfolk-wide Integrated Housing and Community Support Service
· Undertake day time activities as directed, including some evenings, weekends and bank holidays
· Promote, monitor and maintain health and safety and security in the workplace
· Work in a way that ensures the service is delivered in compliance with relevant legislation, the service values, policies and practices and contractual requirements
· Carry out any other reasonable duties within the scope of the role as required
· Work within set targets and manage time effectively on own initiative and as part of a team
· Promote service user leadership and the principles of peer support across the service
· Contribute to the aims and continuous improvement of the service, including the commitment to delivering within a Psychologically Informed Environment (PIE) framework
· Share knowledge, skills and experience within the team, while observing confidentiality, and participate in team meetings and reflective practice groups
· Make a positive contribution to and work constructively within the team, including developing your own abilities to enhance team performance
Other
· Work flexibly and remotely as part of a geographically-spread team, including daily local travel within the service locality and, where appropriate, working within wider localities across Norfolk to support the demand and capacity requirements of the Norfolk-wide Integrated Housing and Community Support Service
· Undertake day time activities as directed, including some evenings, weekends and bank holidays
· Promote, monitor and maintain health and safety and security in the workplace
· Work in a way that ensures the service is delivered in compliance with relevant legislation, the service values, policies and practices and contractual requirements
· Carry out any other reasonable duties within the scope of the role as required
Skills, Knowledge & Expertise
Experience
· Personal lived experience of mental health and/or using services
· Personal lived experience of mental health and/or using services
· At least one year full-time equivalent experience of working in mental health, paid
or unpaid
Knowledge & Expertise
Knowledge & Expertise
- Ability to use own experiences of mental distress appropriately
- Ability to establish and develop empathetic relationships based on mutual respect
and trust - Ability to support individuals to increase their self esteem, confidence and motivation and promote progress in their journey to recovery
- Ability to assist people to develop recovery plans
- An understanding of the principles of recovery
- An understanding of the needs of individuals who are in crisis or unwell
- An understanding of a person-centred approach
- Ability to empathise with and relate to a wide range of people experiencing mental distress and work in equal partnership with them
- Ability to share personal story of recovery as and when appropriate
- A real belief that people can recover and lead their own recovery with appropriate support
- Experience of supporting others one-to-one in a person-centred, confidential and empathic manner
- Understanding of issues surrounding mental health and issues likely to affect those experiencing or recovering from periods of mental illness
- Ability to work with individuals in a user led, calm, confident and sensitive manner
- Ability to respond to individuals’ needs (including those in crisis) promptly, in flexible, consistent and appropriate way
- Knowledge and experience of supporting individuals to achieve goals relating to their mental and/or physical health
- Ability and experience of working in an outcome focused way
- Experience of organising and facilitating meetings and groups
- Experience of working within and supporting the development of a Psychologically
- Excellent communication skills and the ability to deal tactfully and sensitively with a range of people, including being assertive when necessary
- Ability to develop, maintain and facilitate positive working relationships with individuals, staff, volunteers and health professionals
- Ability to build and maintain appropriate and person-centred professional client/worker relationships
- Excellent listening skills and the ability to communicate effectively with people who are in mental distress, including any who may be acutely unwell
- Ability to liaise and communicate well, both orally and in writing, with health professionals, general public, other providers and be assertive where necessary
- Excellent IT skills including use of Microsoft Office, shared calendars and the internet
- Willing and able to engage with IT systems, including a client record management system, on a daily basis
- Ability to accurately and efficiently maintain appropriate records
- Knowledge and experience of working with confidentiality
- Ability to manage a busy workload, work on own initiative, prioritise work, meet deadlines and make autonomous decisions where needed
- Ability to undertake lone-working with minimal supervision, and the ability to plan ahead whilst also retaining capacity for flexible working
- Understanding the importance of user leadership and the benefits of peer support
- Confident in making decisions within job scope, but defers to line manager as appropriate
- Ability to adhere to all relevant policies and procedures including confidentiality, equal opportunities and diversity
- Willing to learn, through training, supervision and day-to-day experience
- Ability and willingness to work flexibly and remotely as part of a geographically-spread team, including daily local travel within the service locality
- Ability and willingness to be flexible and work some unsociable hours, including evenings, weekends and bank holidays
- Commitment to work flexibly as required across Norfolk
Job Benefits
The benefits of working for Together
Download the PDF to find out more about what you can get out of working for us.
