Hybrid DCJS - Help Desk Analyst 4 (774157) bei Advanced Network Consulting Inc

Description

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia.  This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance.  If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us! 

What you will do:

• Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
• Maintaining an inventory of agency software and hardware.
• Working with VITA to manage the refresh process in order to take advantage of equipment upgrades.
• Providing security for file shares and other applications. 

What the ideal candidate must possess:

• At least one year of experience providing helpdesk and desktop support.
• A strong work ethic and exceptional customer service skills.
• Demonstrated experience with PCs, laptops, tablets and other hardware.
• Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
• Detailed experience with Microsoft Office and application support. 
• Demonstrated skills with supporting remote users.
• Working knowledge of help desk ticketing systems.
• Basic understanding of computer networking.
• Troubleshooting skills with ability to resolve problems quickly and thoroughly. 
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.  
• Good oral communications skills with the ability to interact with all levels of agency personnel.
• Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Requirements

• Helpdesk and desktop support--Required 3 Years
• Hardware support (PCs, laptops, tablets, printers, scanners, monitors)--Required 3 Years
• Microsoft Windows 10 and 11--Required 3 Years
• Microsoft Office 365 Support--Required 3 Years
• Remote user support--Required 2 Years
• Basic computer networking knowledge--Required 2 Years
• Experience supporting Xerox multifunction hardware--Highly desired 1 Years
• Experience with VITA systems or processes--Highly desired 1 Years
• HP and/or Dell certification--Highly desired 1 Years
• A+ certification--Highly desired 1 Years