Platzhalter Bild

Hybrid Principal Engineer bei India Primary Business Unit

India Primary Business Unit · Gurgaon, Indien · Hybrid

Jetzt bewerben

•    Should be comfortable with Incident management, Change Management, Service request management and problem management.
•    Advanced troubleshooting, analysis, and creative thinking skills to prepare the RCA document. 
•    Advanced understanding of client server technology 
•    Advanced skills and knowledge in Windows server operating systems. 
•    Experience with Patching solutions like Desktop Central 
•    Experience with other enterprise level technologies such as multi-factor authentication, Intune, virus protection, file sharing solutions. 
•    Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
•    Any configuration management tool such as Chef would be a plus
•    Backup solution knowledge like VEEAM would be a plus
•    VDI, VMWare experience would be an advantage
•    Quick learner, self-starter, the ability to work independently and as part of a team. 
•    Able to work within time constraints and follow set processes and procedures. 
•    Customer focused, a team player, and able to work on multiple tasks with minimal supervision. 
•    Industry certifications such as Microsoft Azure, O365 certification, ITIL V3/V4, etc. a plus 
•    Advanced level analytical and problem-solving abilities. 
•    Should be comfortable with 24*7 support in rotational shift.
•    Excellent verbal and written communication skills.

Responsibilities

•    Responsible for supporting day-to-day operations of the systems within the scope of the System Team. 
•    Provide Escalation support for Azure hosted infrastructure, Windows servers, and enterprise 3rd party systems. 
•    Support and maintain core Windows Server services including AD, DHCP, DNS, LDAP, ADFS, Azure AD connect, SSO, CA 
•    Support and maintain enterprise Microsoft Mailing solutions in hybrid model Exchange 2016, O365 
•    Support and maintain Microsoft cloud solutions such as Office 365, Teams, Intune and Azure. 
•    Support and maintain 3rd party on-prem and cloud-based enterprise systems. This includes but is not limited to MDM solution, virus protection services, file sharing services, etc. 
•    Analyze network activity related to authentication, vulnerability and performance, using network logs to troubleshoot and track the nature and resolution of problems. 
•    Managing and troubleshooting Windows servers. 
•     Assist in the patching of Windows servers and other supported systems as required. 
•     Assist in the decommissioning of servers and system resources as needed. 
•    Participation in annual DR testing exercises as required. 
•    Maintain and create documentation as required. 

Jetzt bewerben

Weitere Jobs