Hybrid Internal Applicants Only - Administrative Assistant bei Cardiff University

DUTIES AND RESPONSIBILITIES

Key Duties

• Deal with a range of enquires from internal (staff & students) and external (members of the public) customers in a professional manner, establishing their needs and adapting the standard responses accordingly.
• Work with others to make recommendations for the development and improvement of current University processes and procedures.
• Create good working relationships with key contacts to help improve service levels.
• Undertake a variety of administrative duties to support the team and department.
• Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns.
• Actively contribute to the success of the team and support the supervision and management of it.

Specific Duties

• To review overdue invoices on the weekly aged debtor report, taking necessary recovery actions and updating reports, Oracle and SIMS system notes as required. 
• To run daily dunning and non-dunning reports, issuing dunning letters as required. 
• To review and respond to correspondence received via the ‘[email protected]’ inbox, plus any ASM tickets on a daily basis. 
• Investigate and arrange for the timely refund of any valid overpayments,
• Liaise with management account colleagues to identify and resolve any unallocated receipts. 

General Duties

• Abide by all University policies and undergo appropriate personal and professional development.
• Perform other duties which are not included above, but which will be consistent with the role.
• Uphold the Professional Services Values & Behaviours or local equivalent.

Please note: A Disclosure and Barring (DBS) check will be carried out for the successful candidate.

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.

We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment, showing your transferable skills and potential to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system, available here.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

Essential Criteria

1. Ability to carry out a variety of administrative tasks, including writing clearly and concisely.
2. Experience of working in an administrative or office setting.
3. Experience of using common office IT packages (e.g. MS Office, e-mail etc.).
4. Ability to set up and maintain standard administrative systems and procedures, including using University systems to collate and record data online and in hard copy. (Training will be provided where required).
5. Ability to communicate with a wide range of people effectively and courteously whilst maintaining professional standards, adapting your language and style of communication depending on who you are communicating with.
6. Ability to work well with your team, knowing how to give advice, guidance and feedback (to colleagues and members of the public) as appropriate. 
7. Ability to deal with requests for information or service, resolving customer issues where appropriate, or being able to escalate where necessary.
8. Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
9. Ability to use your initiative to solve problems and respond to queries, finding and proposing the best solution.
10. A willingness to undertake further training and development

Desirable Criteria

1. Experience of working in a Higher Education environment.
2. Ability to speak/understand Welsh or a willingness to learn.