- Professional
- Optionales Büro in London
Join our Winning Team a Consumer Affairs Specialist!
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
This role has an expectation of 3 days in the London, ON office per week, subject to change based on future business needs.
What you'll be doing:
- Provide timely support to customers requesting assistance related to their use of CARFAX products and services
- Communicate effectively and professionally with customers through all media (phone, email, chat, social media, etc.), translating complex information into easily understood language, as appropriate
- Defuse potentially volatile situations and bring the discussion to focus on resolution
- Work with internal customers and external data providers to verify data, including supporting documentation
- Accurately document and classify all communication with customers
- Recommend product improvements based on empirical data
- Leverage all available resources to research and resolve customer issues
What we're looking for:
- Research and analytic experience preferred
- Excellent communication skills, including the ability to listen, write concisely and summarize events
- Sense of urgency and passionate about customer service and satisfaction
- Creative thinker who is inquisitive and insists on substantiated conclusions
- High level of proficiency in typing
- Highly organized and attentive to detail
- Ability to work independently and as part of a team
- Multitask in a fast-paced environment
- Comfortable working in a metrics-oriented environment
- Proficiency in commonly used office technologies (e.g., MS Word, Excel and Outlook)
- Salesforce.com experience a plus
- 2-3 years’ experience in a customer-facing, professional environment required, or some equivalent combination of experience and education, including military experience
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 10X Washington Post Top Workplace
- 9X Washingtonian Great Places to Work
- 3X St. Louis Post-Dispatch Best Places to Work
