Remote Director of Operations bei None

About the Role 

We are seeking a results-driven Director of Operations to help lead the next stage of growth for a software company in Valsoft’s portfolio. This position is a blend of operational leadership, strategic execution, and financial management — ideal for a hands-on leader with experience scaling businesses in a PE-style environment. Reporting directly to the Managing Director, you will be responsible for optimizing operations, driving efficiencies, improving customer delivery, and supporting top-line and bottom-line growth. 

Key Responsibilities 

Operational Execution 

• Lead the execution of strategic operational plans in alignment with company objectives. 

• Translate business strategy into scalable operational systems, workflows, and team structures. 

• Manage day-to-day functions such as customer service, technical support, service delivery, and professional services. 

• Implement process improvement methodologies (Lean/Six Sigma) to enhance customer satisfaction, efficiency, and margin performance. 

Performance & Financial Management 

• Own and deliver on key operational metrics: revenue retention, margin expansion, customer satisfaction, and on-time delivery. 

• Partner with finance to develop and monitor budgets, forecasts, and ROI-focused initiatives. 

• Drive EBITDA growth through operational cost savings, pricing discipline, and resource efficiency. 

• Develop and deploy KPIs, dashboards, and reporting systems for operational visibility and accountability. 

Strategic Initiatives & Transformation 

• Lead change management efforts and continuous improvement initiatives. 

• Prepare the company for next-stage growth through readiness projects and process transformation. 

• Collaborate with the Managing Director and Valsoft’s central operating team to align on long-term strategy and execution. 

• Support integration of newly acquired assets (if applicable), ensuring smooth operational alignment. 

Leadership & Team Building 

• Manage and develop cross-functional teams across operations, support, and service delivery. 

• Cultivate a culture of ownership, high performance, and continuous learning. 

• Provide mentorship and direction to operational leaders and teams. 

Qualifications 

Experience 

• 5–10+ years of experience in operations management, preferably in B2B software or SaaS environments. 

• Experience working in a Private Equity-backed business or fast-paced growth company preferred. 

• Bachelor’s degree in business, Engineering, Finance, or related discipline  

• Strong experience leading cross-functional teams (support, customer success, delivery, professional services). 

• Demonstrated ability to drive operational KPIs and financial performance. 

Skills 

• Data-driven decision-making with comfort in financial analysis, margin improvement, and forecasting. 

• Systems thinker with the ability to simplify complex operations into clear, repeatable processes. 

• Comfortable building infrastructure from the ground up or scaling existing teams and systems. 

• Ability to balance strategic planning with day-to-day execution. 

• Proficiency with operational tools (ERP, CRM, dashboards) and process optimization frameworks. 

Culture Fit 

You will thrive in this role if you: 

• Have a “roll-up-your-sleeves” approach and bias for action. 

• Embrace a meritocratic, entrepreneurial culture where execution is rewarded. 

• Are energized by complexity, autonomy, and accountability. 

• Believe in servant leadership and creating leverage through great people and systems. 

Why Join Us? 

This is an opportunity to operate as a high-impact leader within a PE-style environment, owning a core function of a business poised for scale. You'll play a critical role in value creation, customer satisfaction, and financial performance — while working closely with world-class investment and leadership teams at Valsoft.