Hybrid Service Excellence (m/f/d) (Schorndorf, DE, 73614) bei MAHLE Group

Your Contribution

As Service Excellence (m/f/d) you will support the development and conceptualization of the service strategy for MX global.

• Analysis of service processes, identification of potential for improvement and implementation of best practices
• Further development and implementation of warranty and complaints management
• Further development of warranty cost management, warranty processes and systems
• Definition and development of systems for the fault rectification process with failure safety
• Product management for warranty and service products and their administration
• Ensuring and monitoring service quality and conducting audits and evaluating customer feedback to continuously improve services and service portfolios
• Development, implementation and global roll-out of key figure management and reporting structures
• Selection and safeguarding of state-of-the-art software components and tools
• Further development of error analysis and complaint management in cooperation with product management, product development and technical service

Your Experience and Qualifications

• Completed studies in business administration, engineering or a related field with a focus on quality management methods
• Many years of professional experience in technical service
• Very good technical understanding of workshop equipment
• Strong problem-solving skills and structured way of working
• High level of conflict resolution
• Excellent communication skills with customers, specialist departments and service providers
• Strong customer orientation
• Knowledge in the use of CRM and service management software is an advantage
• Very good written and spoken German and English skills
• High willingness to travel

#TeamMAHLE is diverse and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds and identities.