Hybrid Loan Servicing Specialist I bei West Coast Community Bank

Description

If you’re looking for an exciting career opportunity, you’re in the right place.

West Coast Community Bank is a top-rated community bank with a focus on serving the banking needs of businesses and individuals along the Central Coast, in Silicon Valley and throughout the Bay Area. We operate full-service branches in Aptos, Capitola, Cupertino, King City, Monterey, Salinas, San Luis Obispo, Santa Cruz, Scotts Valley and Watsonville.

Delivery of relationship-based service with a solutions-driven focus sets us apart from the competition. We offer direct access to decision-makers combined with modern banking technologies and digital tools. The Bank is a leading SBA lender in Santa Cruz County and Silicon Valley and a top USDA lender in the state of California.

Since opening in 2004, we have proudly upheld our commitment to support regional well-being by actively participating in and donating to local nonprofit organizations. We engage in impactful volunteerism and support the greater economic vitality within our four-county reach, contributing more than 2,000 hours of volunteering annually.

Our success is driven by our exceptional team — experienced, knowledgeable and focused on delivering results!

National, regional and local honors we’ve received include:

• Newsweek – America’s Best Regional Banks and Credit Unions 2025
• American Banker Magazine – Top 100 Best Performing Community Banks in the U.S., 10 years
• Good Times – Readers’ Poll, Best Bank in Santa Cruz County, 13 years
• Santa Cruz Sentinel – Readers’ Choice, Best Bank in Santa Cruz County, 10 years
• Farm Bureau of Santa Cruz County and Agri-Culture – Al Smith Friend of Agriculture Award
• Second Harvest Food Bank – Big Step and Platinum Awards for Holiday Food and Fund Drive
• Santa Cruz Area Chamber of Commerce – Business of the Year 2025, 2021 and 2018
• The Pajaronian – Best of the Pajaro Valley 2024 Readers’ Poll, Best Bank
• The Press Banner – The Best of Scotts Valley 2024 Readers’ Poll, Best Local Bank

Position Summary

Under the direction of the Note Department Manager, the Loan Servicing Specialist I performs a variety of centralized service functions related to the servicing of commercial, real estate, and consumer loans. This role ensures loan files are complete, monitors tickler and renewal requirements, and provides exceptional service to Relationship Managers, clients, and vendors.

This position is on-site at our Watsonville location.  

Essential Duties & Responsibilities

• Set up and maintain loan documentation files and digital records
• Respond to internal and external client inquiries with professionalism and efficiency
• Maintain and process ResiPool loans, including payment application, wire tracking, and closed loan processing
• Monitor and update collateral tickler systems to ensure receipt and accuracy of UCCs, Deeds of Trust, Title Policies, and other documentation
• Perform UCC monitoring, including continuations and terminations
• Support daily transaction requests and closed loan monitoring as needed
• Successful completion of all required compliance and regulatory training assigned by the Bank. 
• Maintain current knowledge of applicable laws, regulations, and internal policies to ensure full adherence in daily operations.
• Perform additional duties as assigned

Skills & Competencies

• Proficient in Microsoft Office Suite
• Strong organizational and follow-through skills
• Effective communication skills (oral, written, and listening)
• Ability to handle routine and non-routine problems independently
• Comfortable interacting across various levels of the organization and with external clients/vendors
• Demonstrates sound judgment, initiative, and commitment
• Ability to multitask in a fast-paced environment
• Strong math/accounting skills
• Team-oriented and proactive
• High level of integrity and trustworthiness
• Ability to work onsite in a professional office setting

Qualifications

• Education: Associate’s Degree in Business Administration or equivalent experience (preferred)
• Experience: 1–3 years in loan operations or related lending experience, preferably in a commercial lending environment

Benefits:

• Medical, dental, and vision plans
• Vacation, sick leave, paid Holidays
• Paid volunteer time
• Employer paid life insurance
• 401(k) with employer matching
• Ongoing training, professional development and career advancement opportunities

Physical Demands:

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate typical office equipment such as a computer, telephone, mouse and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• Regular, predictable attendance is required; including the occasional evening and weekend work as business demands dictate.
• Travel between company locations as needed.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., business office with computers, phone, and printers, moderate traffic).
• Ability to work in a confined area.
• Ability to sit or stand at a computer terminal for an extended period.