Hybrid Hospitality Support Specialist (Regular, FT - Carnation, WA) bei Girl Scouts of Western Washington

Description

About Girl Scouts of Western Washington

Girl Scouts of Western Washington is consistently and unapologetically committed to providing safe spaces for all girls* to belong. We build Girl Scouts of courage, confidence, and character who make the world a better place. Founded in 1912, our organization has been committed to meeting the needs of our youth members for over a century. We uplift all Girl Scouts in a supportive environment where they can discover their strengths and rise to meet new challenges—whether they want to climb to the top of a tree or the top of their class, lace up their boots for a hike or advocate for climate justice, or make their very first best friends. Backed by trusted adult volunteers, mentors, and millions of alums, Girl Scouts lead the way as they find their voices and make changes that affect the issues most important to them. They are the future leaders paving the way toward a brighter tomorrow. To learn more, visit www.girlscoutsww.org.

Girl Scouts of Western Washington values diversity, equity, and inclusion and we foster a welcoming, inclusive work environment. We are an equal opportunity employer, and we do not discriminate based on race, color, religion, age, national origin, gender, veteran status, sexual orientation (heterosexuality, homosexuality, bisexuality, and gender expression of identity), marital status, or the presence of any physical, sensory, or mental disability, or any other protected classification under applicable laws. 

*Girl Scouts of Western Washington uses the term girl inclusively to speak to everyone who identifies with the Girl Scout experience, which includes cisgender girls, gender-expansive youth, transgender youth, non-binary youth, gender nonconforming youth, genderqueer youth, and any girl-identifying human.

Requirements

About the Position

The Hospitality Support Specialist at Girl Scouts of Western Washington (GSWW) supports year-round camp program delivery and event coordination for user groups with reservations across GSWW properties. As a member of the Hospitality Team, this position facilitates classic camp activities such as archery, boating, team building, climbing wall, and challenge course. The role also assists with guest check-in/check-out, maintains program inventory, and provides operational support, including janitorial, kitchen, and event services. Based at Camp River Ranch, this position requires travel to other GSWW camps as needed and plays a key role in ensuring excellent guest experiences and adherence to safety standards.

This is a regular, full-time (40 hours per week), non-exempt, in-person role based in Western Washington, with a preference for candidates living within reasonable distance of the worksite in Carnation, WA.  While the full pay range for this position is $23.58 to $25.69 per hour, it will start at $23.58 per hour for the purpose of internal pay equity.

Girl Scouts of Western Washington offers an excellent work environment, meaningful mission-driven work and a competitive benefits package that includes employer-paid options for medical, dental, life/AD&D for employees. Additionally, access is available for our 403(b) retirement plan, as well as voluntary benefits that include vision insurance and flexible spending accounts. Our generous paid leave plan includes three weeks of vacation to start, sick leave, paid holidays, paid time off for personal development and volunteerism, and nearly two weeks of paid leave for our winter break! 

Essential Duties and Responsibilities

• Obtains and maintains certifications in camp program areas such as archery, small craft safety, lifeguarding, and challenge course facilitation.
• Delivers engaging, safe, and inclusive camp programs for internal and external groups, ensuring alignment with the mission and values of GSWW.
• Provides a positive and supportive experience for all guests through high-quality customer service and program delivery.
• Ensures all activities and work areas comply with safety standards set by the American Camp Association (ACA), GSUSA Safety Activity Checkpoints, and GSWW policies.
• Enforces safety regulations and emergency procedures during all program and event activities in accordance with GSWW and ACA standards.
• Collaborates with the Property Reservation Team to schedule program reservations; adapts to a variable weekly schedule based on guest needs.
• Maintains and prepares program areas and supplies in advance of scheduled reservations.
• Creates and manages “curriculum in a box” kits in partnership with Outdoor Program Managers to support outdoor school programming.
• Provides operational support as needed, including kitchen assistance, janitorial tasks, group check-in/check-out, hosting duties for large events (e.g., corporate groups, weddings, outdoor schools, Camp S’more), and backup support for the Customer Care and Property Reservation Teams.
• Assists the Camp Property Team with preparing and maintaining program spaces and equipment as needed.
• Promotes respect for self, others, property, and the environment, and models Girl Scout values, including the “Leave No Trace” principle while on camp properties.

This is a general description of the position's essential responsibilities and is not inclusive of all job duties; other associated duties may be assigned.

Knowledge, Skills, and Abilities

• Knowledge of and commitment to fostering a work environment that prioritizes diversity, equity, inclusion, racial justice, and belonging
• Strong alignment with Girl Scouts of Western Washington’s mission and vision.
• Knowledge and experience in youth development, outdoor education, or recreation.
• Highly organized and detail-oriented with excellent time management and the ability to manage multiple priorities in a dynamic environment.
• Demonstrated ability to assess participant safety, identify risks, and respond effectively to emergencies.
• Emotionally resilient and professional in high-stress situations.
• Effective communicator with strong active listening skills and a proven record of customer responsiveness.
• Ability to interact positively and professionally with internal and external stakeholders, including staff, volunteers, campers, and guests.
• Able to work independently or collaboratively with minimal supervision; receptive to instruction and able to give and receive feedback.
• Consistently displays a professional demeanor, including integrity, maturity, effective communication, cleanliness, punctuality, sportsmanship, and adherence to GSWW and camp policies.
• Skilled in Microsoft 365, especially Outlook, Word, and Excel.
• Able to drive a 12-passenger van and operate camp vehicles such as golf carts safely.
• Physically able to bend, lift up to 50 pounds, and walk on uneven, unpaved terrain multiple times daily.
• Capable of working long or irregular hours in a sensory-rich, outdoor camp environment with exposure to weather, noise, animals, and insects.
• Visual and auditory ability to identify and respond to environmental and other hazards related to camp activities.
• Enthusiastic and energetic, with the ability to speak to large groups and facilitate engaging programs.

Supervisory Responsibilities

This position has no supervisory responsibilities.  

Education and Experience Required

• High School Diploma or equivalent
• Experience in the fields of youth development or outdoor recreation
• Equivalent combination of related experience and education

Experience Preferred

• Previous experience and/or knowledge of Girl Scout camp and/or Girl Scout Camp Culture preferred but not required.
• Knowledge of American Camp Association standards and industry best practices preferred but not required.

Other Required Qualifications:

• 21 years of age by start date
• Must reside within GSWW Council region of Western Washington, with preference for residence in reasonable proximity to worksite in Carnation, WA
• Washington State Food Worker Card or willingness to obtain within 30 days of hire
• Current CPR and First Aid certification or willingness to obtain within 90 days of hire
• Must be available to work in a camp setting with a variable work week and long hours, including early mornings, weekends, and evenings, on a consistent basis and overnight occasionally.
• Valid Washington State driver’s license, access to a reliable vehicle, proof of insurance and the ability to fulfill travel requirements across widespread regional geography on a regular basis.
• Satisfactory results from a criminal background check
• Willingness to maintain Girl Scout membership