Hybrid Account Receivables & Collections Specialist bei Proman Staffing

Description

Proman Staffing is a member of the Proman global family of companies, and a leading provider of temporary staffing throughout the Southeast, Central South, Midwest, and Eastern United States. Proman Staffing has created a strong reputation providing industrial staffing services for a wide variety of businesses. Our success is our ability to incorporate top performance teams at our locations with a focus on the industrial sector of the market.  We are a global company proud of our family culture of working as one team for our customer’s advantage. 

As an Account Receivables & Collections Specialist you are responsible for managing and collecting outstanding accounts receivable, minimizing delinquency, and working closely with clients to resolve payment issues. You should be a skilled researcher and possess strong communication and computer skills. To succeed as a Collections Specialist, you must be comfortable interacting with customers, by phone and email communication, daily regarding open invoices, payments, and other discrepancies. 

Compensation is ranges for $50,000 - $60,000 yearly. 

We offer a comprehensive benefits package, including Medical, Dental, Vision, Life Insurance/AD&D, Short- and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program, Legal, Identity, and Fraud Protection, Pet Insurance, Tuition Reimbursement, as well as a 401(k) plan to support your financial future.   Join our team and enjoy both competitive pay and benefits! 

Responsibilities

• Monitor accounts to identify overdue payments. 

• Manage incoming client inquiries, researching and reconciling against timesheets where appropriate. 

• Provide backup and documentation to client to resolve billing issues. 

• Report on collection activity and accounts status. 

• Work to reduce accounts delinquency and improve DSO. 

• Ability to conduct “root cause” analysis as a result of trends within the key performance indicators. 

• Demonstrates a positive and professional demeanor in all interactions with clients. 

• Manage collections including weekly DSO meeting preparation. 

• Assist with posting cash receipts and reconciling cash payments in Edge and Business Central billing system. 

• Resolve payment discrepancies and follow-up with customers. 

• Support annual external audit by compiling revenue and accounts receivable audit requests. 

• Assist branches with EDGE invoicing setup to ensure clients invoicing needs are met. 

• Access Vendor Management Systems (VMS) and communicate with inhouse team. 

• Utilize tools to intercept invoices before automatically emailing to client. The goal is to manually resolve invoicing issues before the invoice reaches the client. 

• Utilize reports in Ultrastaff to provide quick and accurate information to branches and clients. 

• Evaluate opportunities to improve business processes and make recommendations; implement process improvements as needed. 

• Research unapplied payments, overpayments, and duplicate payments. 

• Collection calls and/or correspondence in a fast-paced goal-oriented accounts receivable department. 

• Provide customer service regarding collection issues.

• Reconcile customer disputes as they pertain to payment of outstanding balances.

• Responsible for reducing delinquency for assigned accounts. 

• Train new team members on AR functions. 

• Cooperate and provide support to external auditors as needed. 

• Responsible for performing special projects to improve process efficiency and performance. 

• Cross train as back-up for other functions of staff in the case of emergencies and job enrichment 

• Helps other team members with their workload to accomplish team goal. 

• Performs other duties as required to support company operations. 

Requirements

Job Requirements

• Highly attentive to details. 

• Strong understanding of collections principles and credit terms. 

• Excellent communication and negotiation skills. 

• Proficiency in using accounting software and Microsoft Office Suite. 

• Ability to build rapport to establish long-lasting trusted relationships. 

• Ability to manage multiple priorities, pivoting as the needs of the business change.

• Organized with a methodical approach to daily tasks, assignments, and projects. 

• High sense of urgency.

Qualifications

• 2+ years of experience with Accounts Receivables and Collections. 

• Work experience in the staffing industry preferred.

This is not an all-inclusive list of duties and may include other duties and responsibilities as assigned by supervisor.