Hybrid Housekeeping Dispatcher bei Soboba Casino Resort

Summary  

Coordinate the day-to-day administrative activities of the housekeeping and Laundry department; including but not limited to answering phone and radio calls. Dispatching guest requests, work orders and updating information to our housekeeping team. Process lost and found data. Prepare daily assignment sheets for the Supervisors, Guest Room Attendants and House Persons. Assist housekeeping staff and other departments as need it. Provide excellent service to our guest and team members. 

Duties/Responsibilities

• To prepare the daily room breakout for housekeeping staff. 
• Use computer to record maintenance work orders.
• Answer phone and record and dispatch staff and guest requests.
• Enter lost and found data in provided system. 
• Maintain and update all logs in the Housekeeping / Laundry Area.
• Records messages in regards to room maintenance issues, keeps records and distributes to appropriate individuals for follow-up.
• Assist guests and team members in a professional and friendly manner. 
• Follow up with guests on all requests and issues such as extra supplies, lost and found, scheduling cleaning, broken items and general questions.
• Maintain cleanliness and organization in the department.
• Assists the Assistant Executive Housekeeper/Executive Housekeeper and Supervisors in all administrative work.
• Keep accurate record of Room Attendant and House Attendant productivity.
• Maintain accurate record of all receivables into the department.
• Communicates throughout daily with Supervisors regarding room statuses.
• Displays a calm, highly organized approach in all situations at all times.
• Identifies opportunities to perform departmental functions more efficiently and/or effectively.
• Assists department supervisors with special projects, request and/or set up of decorations in the office. 
• Exhibit excellent interpersonal and communication skills with guests and team members.
• Proper filings of work schedules, preventive maintenance schedules, deep cleaning schedules, etc.
• Recognizes priority services for our SKY/VIP guests and Group arrivals/departures.
• Exhibits passion for the hospitality and gaming experience of our guests.
• Notify Assistant Executive Housekeeper/Executive Housekeeper and/or supervisor of any guest complaints immediately.
• Ensures guests’ issues are resolved in a prompt, courteous and efficient manner.
• Shares guest feedback with appropriate parties in order to maintain continuous improvement.
• Welcomes corrective and/or constructive feedback.
• Record all late/absent employees on designated attendance sheet.
• Monitor occupancy status of guest rooms on a constant basis.
• Keep accurate record of all general cleaning materials/carpet care/drapery cleaning process.
• Maintain contact with Food & Beverage In Room Dining for tray pickup.
• Finalize paperwork each day, including key, Radio, request logs and room status updates, etc.
• Enforce procedures for handling hotel property. i.e., irons, boards, cribs, rollaway beds, etc.
• Promote teamwork and quality service through daily communication.
• Completes and scans daily housekeeping reports, if necessary.
• Maintain a clean and organized work area, ensure desk area and drawers are clean and neat at all times.
• Reports all safety hazards or maintenance deficiencies for proper handling.
• Ensure Housekeeping office is properly stocked with all office supplies. 
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; report work related accidents, or other injuries immediately upon occurrence to Assistant Executive Housekeeper/Executive Housekeeper and/or supervisor.
• Perform special projects and other responsibilities, tasks, or duties assigned by management as requested.

Education / Qualifications

• Must be 21 years of age, or older.
• High School Diploma or GED equivalent, required.
• Minimum six (6) months Hotel Housekeeping experience required.
• Minimum one (1) year experience with Microsoft Office: MS Word, Excel, and Power Point required.
• Ability to maintain confidentiality of sensitive information.
• Excellent communication and interpersonal skills.
• Must be able to communicate in English; read, write & speak.
• Bilingual in English and Spanish, highly desirable. 
• Ability to perform duties with a sense of urgency.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities. 
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. 
• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:   

• 401k Plan   
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical, Dental & Vision paid for the employee   
• Employee Assistance Program   
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)  
• Paid Time Off   

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)   
• Team member Incentives   
• Discounted Team member meal