Hybrid Customer Experience Associate - MS Jewelry bei Army and Air Force Exchange Service (AAFES)
Army and Air Force Exchange Service (AAFES) · Lackland AFB, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Lackland AFB
Job Description
Our guests are also looking for high-quality, better-for-you products and a personalized shopping experience that helps them feel welcomed and inspired. As a Beauty team member, your knowledge and passion for the business will come to life in the beauty aisles while you educate and actively engage with customers. Your beauty insight will help them look and feel great. Our customers will find it easy and fun to shop beauty thanks to your expertise and trend-savvy advice.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
If you enjoy helping customers find the perfect shade and the perfect bling - this is the job for you!
So what can you expect as a Customer Experience Associate – Jewelry/Prestige Make-Up at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to the jewelry counter/prestige make-up area to let them know you’ll be right with them
- Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate pieces that meet the specific need of the customer
- Ensure customers have an extraordinary experience while selecting fine jewelry and prestige make-up
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to maintain high level of decorum when assisting customers
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Cash handling experience preferred
- Excellent communication skills
- Basic computer skills
- Retail experience preferred
Employment Category
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Job Qualifications
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
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Major Duties
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.