Hybrid LOSS PREVENTION COORDINATOR bei Goodwill Industries Southern New England Inc

Description

Hourly Pay Range: $24.09 - $32.28

This position typically pays the minimum of the salary range

Why Work for Goodwill Southern New England?!

• Referral bonuses
• Retirement plan contributions
• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

Summary

Monitors activity at all Agency locations via CCTV and Point of Sale system transactions and reports; Conducts investigations of reported misconduct and fraudulent activity utilizing Agency CCTV, POS and other technologies, fact finding reports, etc. Writes professional reports that reflect factual data collected and that either substantiate or dispute allegations of wrongdoing;

Supports, manages and implements loss prevention and retail technologies. 

Position reports to the Loss Prevention Supervisor.

Essential Duties and Responsibilities

Including the following and other duties may be assigned:

Loss Prevention

Analyze internal and external merchandise flow at all retail operations and ensure that established procedures are being followed. Report violations or suspected violations to supervisor and appropriate retail management personnel. 

Participate in, coordinate and/or conduct interviews and confidential investigations of suspected fraud, including violation of Agency shopping policies and procedures. Ensure that all steps taken in the course of conducting investigations and when apprehending offenders are done in conformance with applicable state and federal law. Coordinate investigations involving Agency staff and subsequent action taken with Human Resources personnel.

Conduct periodic cash register audits at retail locations. Monitor overages / underages with Retail Technology & Loss Prevention Manager. Conduct investigations of suspected wrongdoing.

Recommend physical security measures, procedures and equipment necessary to protect and prevent theft of Agency assets (e.g. cameras, DVR/NVR systems, etc.). Coordinate selection, installation and maintenance of all security and loss prevention systems within the organization. 

Participate as a member at departmental and team meetings by recommending, developing and assisting with implementation of loss prevention policies and procedures Agency-wide. 

May participate in and/or act as liaison with public law enforcement officials and/or private investigators or consultants assisting with loss control activities and apprehension of individuals engaged in wrongdoing, as authorized by an administrative staff member. 

Visit and inspect all retail operations to evaluate effectiveness of loss control practices including the use of security and surveillance equipment. Make recommendations to appropriate personnel, as necessary. 

Visit retail operations to evaluate integrity of sales personnel, quality of sales techniques, cash management techniques and overall customer service. May require engaging outside consultants as "secret" shoppers or donors or to conduct internal investigations.

Writes reports of visits and investigations conducted at each establishment visited including findings, recommendations for change, action taken, etc. Complete a Fraud Incident Report for all instances of fraud or suspected fraud and submit to the President and Vice President, Human Resources, Finance & CIO

Reviews CCTV and POS transactions based on exception data and criteria in addition to standard baseline monitoring. Reviews will be conducted Agency-wide for all facilities owned/leased or operated by Goodwill Southern New England.

Permanently records incidents relative to active cases and potential future litigation for the Agency. Archives video related to ongoing investigations and unusual occurrences. Completes written reports that are factual, concise and professionally written. Documents factual information clearly and informatively. This information must be well-written and free of errors for future court (criminal, civil, unemployment, etc.) proceedings. 

Notifies supervisor of any equipment malfunction. The Loss Prevention Supervisor will work with the IT department and the CCTV vendor to address and bring resolution to all equipment issues. 

Gathers and analyzes information skillfully. Uses evidence, facts related to the case and demonstrates objectivity when dealing with potentially sensitive topics during all fact finding investigations. 

Regularly reviews and inspects all retail operations to evaluate effectiveness of loss control practices. Make recommendations to the supervisor and appropriate personnel as necessary.

Conducts investigations following work-related accidents/injuries. Identify surface and root causes and make recommendations for a plan of correction as necessary.

Electrical & Mechanical Access Control

Responsibilities include issuing, collecting and maintaining a list of keys and alarm codes. Ability to manage alarm systems remotely via mobile app or computer, answer phone calls during and after business hours related to alarm or key access. Maintain list of on call store contacts, train Agency staff on location based on call expectations on alarm pad operation.

Attendance/Punctuality

Consistently reports to work, on time.

Dependability

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps 

commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative

Volunteers readily and demonstrates willingness to take on additional tasks.

Requirements

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

High school diploma or general education degree (GED) plus at least two years related experience and/or training or equivalent combination of education and experience. 

Language Skills 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of an organization.  

Must be able to maintain confidentiality of information related to security systems and other loss prevention strategies and related to interviews and investigations conducted throughout the organization. 

Reasoning Ability                  

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills                 

To perform this job successfully, an individual must have good computer hardware and software skills, i.e. demonstrated working use of Microsoft office applications. Must be able to set-up and install computer hardware and software. Also, must have prior experience using CCTV remote monitoring software programs. 

Other Qualifications 

Must be available for on-site surveillance and monitoring of activity at various locations. Use of personal vehicle required. Must maintain a valid CT driver license.            

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Special Skills

General knowledge of security surveillance systems. Knowledge and experience in conducting an investigation. Report writing, case preparation, interviewing, knowledge of loss prevention techniques and best practices. 

Equal Opportunity Employer