Hybrid Administrative Volunteer - Quality bei Neighborhood Healthcare

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and everyone at Neighborhood makes this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you! 

ROLE OVERVIEW and PURPOSE:

Neighborhood Healthcare’s Quality Team is seeking a volunteer to support our Healthy STAR Program, which focuses on outreach for patients with uncontrolled diabetes and elevated blood pressure. This opportunity is ideal for someone interested in healthcare, public health, or patient care coordination. Please note, this opportunity is unpaid.

RESPONSIBILITIES:

• Shadow and learn from our El Cajon Care Coordinator to gain insight into patient care and outreach processes

• Assist with patient outreach calls, focusing on individuals with uncontrolled diabetes or elevated blood pressure

• Schedule patient appointments and document follow-up needs in the system

• Support in managing and closing open tasks (over 80 outstanding outreach items) to improve patient care outcomes

• Participate in 1:1 training with the Quality Team Lead to develop skills in healthcare outreach and patient communication

QUALIFICATIONS:

• Excellent interpersonal and communication skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Preferred: Bilingual in Spanish/English

COMMITMENT:

• Minimum of 2 days per week, with availability between Monday through Friday
• Volunteers must commit to serving for at least 2 months

BENEFITS:

• Gain hands-on experience in healthcare administration, patient outreach, and quality improvement programs

• Learn directly from experienced care coordinators and quality improvement staff

• Build transferable skills in communication, scheduling, and data management

• Contribute to meaningful work that directly improves patient health outcomes

• Strengthen your resume and professional network within a respected healthcare organization