Hybrid Bag Check Ambassador, TD Garden bei Delaware North

Overview:

Delaware North Sportservice is searching for reliable and customer-focused part-time Bag Check Ambassadors to join our team at TD Garden in Boston, Massachusetts. In this role, you will be responsible for ensuring a smooth and efficient bag check process for event attendees, contributing to a safe and enjoyable experience.

Additional Details:

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Unit Description:

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Responsibilities:

• Greet guests and provide friendly, professional service at the bag check area.
• Process payments from guests for bag check services.
• Inspect and securely store checked bags in designated areas.
• Ensure compliance with arena security policies regarding bag restrictions.
• Issue claim tickets and assist guests with retrieving their belongings after the event.
• Maintain a clean and organized bag check office.
• Collaborate with security personnel to address any concerns or prohibited items.
• Handle guest inquiries and provide general event information.
• Work efficiently in a fast-paced environment with large crowds.
• Log and distribute lost and found items.
• All other duties assigned by management

Qualifications:

• Must be at least 18 years old
• Strong customer service and communication skills
• Ability to stand for extended periods and lift to 50lbs
• Reliability, punctuality, and a positive attitude
• Previous experience in hospitality, security, or event services is a plus
• Must be available to work an event-based schedule, including nights, weekends, and holidays. The average shift will be between 4 and 8 hours, depending on the event and needs

Physical Requirements:

• Ability to lift or carry 50 pounds
• Ability to stand 100% of the time
• Exposure to high volume noise

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