Hybrid Coffee Service Technician bei JOE COFFEE

Description

About Us

Parallel Coffee Services, a division of Joe Coffee Company, provides third-party coffee equipment services, repairs, sales, and distribution. Based in Manhattan, we launched in 2023 after evolving from Joe Coffee’s internal tech department.

Our small, dedicated team supports many of NYC’s top roasters and cafés, delivering exceptional equipment support with professionalism, expertise, and hospitality.

Position Overview

We are seeking Service Technicians—junior or senior level—who are passionate about coffee, mechanically inclined, and eager to grow their skills.

This role includes a mix of:

• In-field service work
• In-shop repairs
• Customer-facing problem-solving
• Collaborative teamwork

Our technicians are adaptable, detail-oriented, and capable of handling high-pressure situations with professionalism. The position offers structured training, ongoing skill development, and opportunities for career growth.

Key Responsibilities

• Perform in-field service calls on brewers, grinders, cold brew machines, and both semi-automatic and super-automatic espresso machines
• Complete repairs, preventative maintenance, installations, decommissions, site visits and consultations
• Conduct in-shop repairs for more complex jobs
• Receive and process freight deliveries following standard operating procedures
• Provide status updates, repair solutions, and timely communication to internal teams and external partners
• Perform basic equipment software updates

At Joe Coffee, we care deeply about the well-being, growth, and happiness of our team.
Here’s a snapshot of the benefits we offer to support our employees both at work and beyond:

HEALTH & WELLNESS
• Medical, Dental, and Vision Insurance – Available to employees after six months of employment.
• Beyond Med Access – Support for elective procedures not tied to medical plan eligibility.
• Subsidized Commuter Benefits 
• Employee Assistance Program (EAP) – Confidential support for mental health, legal, financial,
and personal challenges. Hourly employees must average 30 hours per week to qualify for benefits where applicable.

FINANCIAL SUPPORT
• 401(k) Retirement Plan – Start saving for your future today -- NOW with 401(k) Employer Match!
• Bonuses & Incentives – Opportunities for rewards through:
    • Employee referrals
    • Team-based recognition programs
    • Special events like the Halloween Costume Contest

GROWTH & DEVELOPMENT
• Paid Continuing Education – Expand your skills and explore new areas of interest.
• Mentorship Program – One-on-one guidance to support your professional journey.
• Origin Trips – Opportunities to travel and deepen your knowledge of coffee at the source.

COMMUNITY & CULTURE
• The Joe Show – Our signature community-building event.
• Holiday Celebration – A festive end-of-year gathering for our whole team.
• Latte Art Throwdowns – Friendly competition and connection through coffee.

ADDITIONAL PERKS
We continuously look for ways to expand our benefits and support employees’ evolving needs.
In the past, we've also offered:
• Subsidized Citi Bike or Lyft Pink memberships
• Free financial literacy workshops

Joe Coffee Company was founded in 2003 by Jonathan Rubinstein as a singular specialty coffee house in Manhattans West Village with the simple vision of brewing high-quality, unique coffees and creating a welcoming space for our community.

We have since expanded to 23 cafes in New York and operate its own Roastery in Long Island City, yet our mission remains unchanged: to serve excellent coffee with warm hospitality in every one of our communities.

At Joe, we believe the secret to a great coffee experience relies just as much on the coffee as it does the barista, which is why we foster and promote the continued education and success of our baristas through industry-leading professional training. As an early pioneer of artisan coffee to New York, we are proud to continue to innovate, grow, and lead as the specialty coffee movement expands.

Qualifications

Qualifications:

Preferred Experience

• 5+ years as a barista (strongly preferred)
• Valid driver’s license and clean driving record
   

Required Skills & Abilities

• Ability to lift/push/pull 75+ lbs independently
• Proficiency in reading and following technical manuals
• Strong initiative; able to work independently and in a team environment
• Comfortable speaking directly with manufacturer tech support on the phone
• Excellent time management, punctuality, and professionalism
• Strong hospitality skills, especially in high-pressure café environments
• Clear written and verbal communication skills
• Critical thinking and problem-solving abilities
• Strict adherence to safety practices (electricity, water, heavy loads)
• Spatial and situational awareness in busy customer environments