Hybrid Tech Support Specialist bei The Habitat Company

Description

The Habitat Company, LLC is a leader in residential multi-family real estate management and development. We are looking for talented individuals to join our team as we continue to expand and develop our company nationwide. We are a multi-state organization of approximately 500 team members specializing in the asset management, property management and project management of market rate, affordable rentals, condominiums and commercial real estate.

At The Habitat Company, we believe that it is the quality and experience of our team members that make a difference. Our professional team provides us with the depth of talent and ability that is so crucial to our success.

The Habitat Company provides comprehensive compensation to our team members. In addition to wages, this position is eligible for medical, dental, vision, 401k, and other benefits offered through Habitat, detailed here: https://www.habitat.com/our-benefits

Job Scope:

We are looking for a highly organized and technically skilled individual to join our team as a Technology Support Specialist. This role involves conducting PC inventory audits, providing technical support including computer setup, user management, software licensing, hardware ordering, managing administrative tasks like billing and vendor coordination, and Helpdesk issue resolution requiring experience in technical support, Microsoft 365, and other third-party systems.

Responsibilities:

• Knowledge of Microsoft Windows with the ability to troubleshoot applications and windows machine system configurations as well as build new machines using Autopilot.
• Knowledge of PC Hardware troubleshooting and installations, basic network connectivity, printer troubleshooting and installations.
• Handle user setups and deactivations in Microsoft 365 and other 3rd party applications
• Respond to Helpdesk tickets and resolve technical issues, including the ability to provide remote support for users traveling or at home.
• Manage billing processes and IT vendor coordination along with other minor administrative tasks.
• Provide support for Microsoft 365 and other third-party systems.
• Order and set up hardware for staff.
• Administer select software licensing.
• Ensure local Inventory is up to date and correct, including an annual audit using Microsoft InTune.
• Maintain current industry knowledge through courses, webinars, books, and self-study.

Qualifications

Qualifications:

• Vocational/Technical Degree or Bachelor’s Degree preferred.

• Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.

• Experience with Microsoft 365

• Basic experience supporting personal computers and small multi-user systems in a business or academic environment, or a similar demonstrated aptitude.

• Effective interpersonal relations skills are sufficient to effectively work with a broad range of people from a wide variety of professional disciplines.

• Ability to work independently and as part of a team.

• Ability to manage multiple tasks, prioritize effectively, and follow defined processes.

Preferred Skills:

• Basic knowledge of printer installation and troubleshooting

• Experience in inventory management

• Familiarity with Yardi and Adobe products