Hybrid HOME HEALTH LIAISON bei Avow Hospice

Description

Job Summary: Under the direction of the Director of Business Development, develops business partnerships generating admissions growth by making effective sales contacts, in-person calls, and presentations. Serves as the agency staff liaison with hospitals, physicians, facilities, healthcare professionals, and community referral sources. Responsible for the overall development and referral growth in assigned territory.

Job Duties:
• Meets admissions goals for assigned accounts on a monthly basis.
• Responsible for the overall development and referral growth of assigned territory, including hospitals, facilities, physicians, healthcare providers, and community agencies.
• Develops, implements and evaluates monthly, quarterly, and annual territory plans to achieve growth goals and to implement agreed upon strategies and actions.
• Develops business relationships with providers by making on average 50 effective sales calls and presentations per week to targeted referral sources.
• Maintains professional knowledge of provider services. Acts as liaison between referral sources and agency to communicate information about new products, programs, and service delivery.
• Serves as AmeriCare’s staff liaison with physicians, facility clinicians, and community agencies.
• Meets with families, as appropriate, to discuss home health services, individual needs/concerns, and manage expectations.
• Takes initiative in building relationships with AmeriCare’s admissions department and the appropriate patient care staff to assure effective communication with referral sources and internal stakeholders.
• Demonstrates knowledge of AmeriCare’s policies and procedures, philosophy of care, goals and objectives and pertinent state, federal and Joint Commission standards, rules, regulations, and the roles of team members and be able to educate referral sources and community members.
• As requested by the Director of Business Development, participates in marketing efforts for the purpose of educating the healthcare community about home health programs, including physician calls, lunch and learns, health fairs, speaking engagements, and CEU programs for healthcare providers.
• Updates and maintains customer and competitor profiles, logs daily sales call activity, and documents plans for follow-up activities with referral sources using CRM software.
• Prepares weekly and monthly tracking reports on referral sources and keeps agency informed of key marketplace changes relating to providers and competitors.
• Adheres to professional business attire dress code while on duty.
• Other duties as assigned.

Core Values:

Innovation:
We embrace change and are always looking at creative ways to solve problems and serve new populations.

Integrity:
We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve.

Collaboration:
We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community.

Celebration:
We believe in the importance of celebrating life and relationships.

Education:
We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life.

Qualifications

Education/Experience: Bachelor’s degree in marketing, communications, business or nursing; three to five years marketing and sales experience in the healthcare field with physicians, long-term care and hospitals preferred. A proven track record of success in the healthcare field managing a territory with documented incremental growth.

Certificates, Licenses, Registrations: Valid Florida Driver’s License.

Computer Skills: Knowledge of basic typing skills, data entry and word processing software, database software and general knowledge of e-mail.

Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Occupational Exposure Category (I, II, or III)

Compensation and Benefits:
This is only a summary of our employee benefits; it is subject to change.

• Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA
• Supplemental Benefits (hospital confinement, accident and/or cancer)
• Dental insurance
• Vision Insurance
• Life and accidental death/dismemberment insurance (company paid)
• Long term care insurance (company paid)
• Retirement savings plan (TSA/403(b) matching program)
• Short and long term disability insurance (company paid)
• LegalShield (identity protection and more)
• Bereavement leave for family and pets
• Direct deposit
• Credit union availability
• Employee Assistance Program
• Paid time off
• Mileage reimbursement
• In-house continuing education opportunities
• Discounted membership at local area Fitness Center
• Tuition reimbursement
• Other employer-sponsored activities

Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah. And due to the above, Avow will only hire Nicotine Free individuals.