Hybrid Residential Sales Consultant bei Pella Corporation

Pella Corporation, a growing and stable company, is now looking for a Residential Sales Consultant for the San Diego, CA territory. We are seeking a confident, outgoing Sales Consultant who is self-disciplined and enjoys a challenge. We provide independence and an exciting, fast paced, and fun work environment. We look for you to provide a competitive drive, outgoing nature, and the will to be the best Sales Consultant in the industry.

A Residential Sales Consultant at Pella Corporation is responsible for presenting the Pella Promise for a completely satisfying turn-key installation of replacement windows to homeowners. Achieving individual sales goals by presenting a compelling case for customers to choose Pella. Understanding customer wants and needs is critical and the ability to translate our product offerings to match will help you be successful in this role. Striving for a first-time close and planning for and delivering effective follow up on the rest. Warm leads are provided in this role, but you must also proactively prospect new leads. Continually striving for a 100% “Very Satisfied” customer experience every time is a part of the Pella Promise.

Pella Corporation offers the following:

• Uncapped commission-based compensation
• Monthly bonus opportunities
• Base pay during training period
• Mileage reimbursement
• Hybrid work environment that includes your home office & appointments in the customer’s home
• Full benefits package which includes medical, dental, and vision
• Health savings and flex spending accounts
• 401k with company match
• In-depth training program that includes virtual & hands on learning
• Quality engineered product solutions that are unmatched in the window and door industry
• Smartphone, tablet, laptop computer, and product samples provided
• Solid reputation of the Pella Brand

Responsibilities/Accountabilities:

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation. 
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Be available for customer appointments during evenings and weekends, in addition to weekday hours.
• Maintaining an exceptional level of expertise in products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
• Conducting after-sales follow-up with customers and developing lead and referral generation.
• Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Skills/Knowledge 

• Able to quickly earn trust and credibility with customers
• Provide superb customer service and generate referrals from one customer to others
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
• Able to negotiate, build value and address objections towards closing a sale 
• Works collaboratively with Pella team members and customers
• Able to grasp technical concepts related to general construction
• Strong problem-solving skills 
• Energized by meeting and engaging new people, skilled networker 
• Tenacious, able to persevere through sales challenges and setbacks 
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available 
• Seeks out internal experts and utilizes their knowledge
• Adaptable to changing processes and priorities
• Works well without close supervision but always keeps their manager informed. 
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements.  Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities. 

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents.  Ability to write reports and business correspondence.  Ability to verbally present information and respond to questions from customers, managers, and the general public. 

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Physical Demands 

While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.  The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.

Travel

The vast majority of travel will be local.  Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.