Hybrid IT Support Specialist (Full-Time) bei None

IT Support Specialist – Healthcare

Job Summary:

The IT Support Specialist will provide first-level technical support and assistance to clinical and administrative staff across the hospital. This entry-level position is ideal for someone with a foundational understanding of information technology, strong communication skills, and a desire to grow within a healthcare IT environment. The role focuses on user support, basic systems administration, documentation, and coordination with internal departments and vendors.

Key Responsibilities:

• Provide help desk support to hospital staff, resolving issues related to hardware, software, printers, mobile devices, and clinical systems (e.g., EHR, PACS).
• Assist in the setup and deployment of workstations, laptops, and other technology assets.
• Troubleshoot network connectivity, application access, and login issues.
• Document, track, and follow up on support tickets using the hospital’s ticketing system.
• Support system upgrades, new technology rollouts, and basic configuration tasks.
• Collaborate with clinical and administrative teams to understand and support IT needs.
• Escalate complex issues to senior IT staff or vendors as needed.
• Maintain inventory records for IT equipment and assist with audits.
• Adhere to hospital IT policies, HIPAA, and data security standards.
• Participate in on-call rotation or after-hours support, if required.

Qualifications:

• Associate’s degree in Information Technology, Computer Science, Health Information Systems, or a related field (or equivalent experience).
• 1–2 years of experience in an IT support role, preferably in a healthcare or regulated environment.
• Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts.
• Strong customer service and communication skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.

Preferred Skills (not required):

• Experience with hospital systems such as Medhost, Cerner, or Epic.
• Knowledge of HIPAA and healthcare compliance requirements.
• Basic scripting or familiarity with Active Directory and ticketing systems (e.g., ServiceNow, Freshservice)

9:00AM - 5:30PM