Hybrid Field Technician bei Pomeroy

Job Summary:

We are seeking a proactive and customer-focused Field Support Technician to provide on-site, client-facing technical support. This position is responsible for the installation, configuration, repair, and maintenance of hardware and software systems. The ideal candidate will have strong troubleshooting skills, a solid understanding of Windows environments, and the ability to support both desktop and mobile devices.

Responsibilities:

• Provide hands-on, on-site support for hardware and software systems, including installation, servicing, upgrades, and repairs.
• Perform quality checks to ensure system equipment is operational before deployment.
• Troubleshoot and resolve technical issues related to hardware, software, and peripheral devices.
• Configure and deploy PCs and notebooks using SCCM imaging.
• Accurately manage and document service tickets; escalate issues as necessary.
• Support and maintain Microsoft Windows 10 and Office 365 environments.
• Provide walk-up kiosk support and maintain user-facing support stations.
• Restock and manage IT vending and locker supply units.
• Ensure unresolved issues are directed to appropriate support teams for further analysis and resolution.

Basic Qualifications:

• Minimum 3 years of experience in field support or desktop support roles.
• Strong hardware and software installation, configuration, and troubleshooting experience.
• Proficient in Windows 10 and Microsoft Office / Office 365.
• Familiarity with SCCM for system imaging and deployment.
• Hands-on experience managing support tickets using a ticketing system (ServiceNow, Remedy, etc.).
• Familiarity with iOS devices and mobile device support.
• Ability to lift and carry up to 40 lbs.

Work Environment:

• Office-based support role with direct interaction with end users.
• Walk-up kiosk and tech bar support setup.
• Includes responsibility for vending and locker-based IT supply resupply.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft MTA/MCSA, or similar.
• Experience working in a large corporate or enterprise IT environment.