Hybrid Intern - Customer Resolutions & Solutions (San Antonio, TX, US, 78205) bei CPS Energy
CPS Energy · San Antonio, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in San Antonio
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!
Deadline to apply: Thursday, August 21, 2025
Pay Grade
Temporary
Position Summary
The CPS Energy Internship Program is designed to meet the industry’s rapidly changing workforce needs by providing San Antonio College students an opportunity to be paired with a mentor to acquire meaningful hands-on experiences that expands their understanding of the industry and exposes them to essential skills they must acquire or develop to succeed. The internship is designed for the intern to learn to perform in a work environment and understand the rationale behind the strategies used. Applicants must reside in the San Antonio Metropolitan area and are currently enrolled in school or recently graduated to qualify.
Customer Resolutions & Solutions intern will be part of a 24/7/365 organization and will help provide process and analytic support between System Operations and various customer facing roles, primarily but not limited to emergency electric and gas events. They will help establish reports for impactful, major, and emergency events to Customer Strategy, Corporate Communication, Government Relations, Gas, Electric Delivery Services, Energy Supply, Products & Services, and any other customer escalation across the company. They will help document and develop procedures and providing analytical support and reports for various projects, programs and portfolios to project managers, program/project team leaders and other internal and external stakeholders as assigned.
Tasks and Responsibilities
- Participate in collaborating with Customer Resolutions and System Operations and to update processes to communicate to leadership & customer facing roles (e.g., Customer Service, Government Relations, Military Accounts, Key Account Management (KAM), Corporate Communications, Community Engagement, and other areas as needed).
- Performs system administration duties of various software platforms and applications.
- Participate in collaborating with other departments to identifying, reporting and updating various emergency electric or gas events.
- Participate in identifying, analyzing and communicating effectively with customers, internally and externally regarding problems and issues.
- Ability to work with a diverse group of individuals in a fast-paced environment.
Minimum Skills
Minimum Knowledge and Abilities
Preferred Qualifications
- Ability to communicate trends as necessary.
- Must possess effective verbal and written communication skills.
- Ability to learn time management skills.
- Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner while working with a diverse workforce and various environments.
Competencies
Minimum Education
Required Certifications
Working Environment
Physical Demands
CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
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