Hybrid Claims Operations Support Specialist bei Starr Insurance Companies

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

This position is responsible for supporting the Claims Operations and is responsible for handling customer interactions within a Call Center environment. The work activities will include:
 

• Handling inbound/outbound calls, addressing inquiries, resolving issues and providing claim information.

•  Process legal, regulatory, and other incoming mail within the designated time frame.
• Research policy and client information in Starr's underwriting systems.
• Research, validate and forward claims mail to Starr and other Third-Party Administrators.
• Conduct User Acceptance Testing for enhancements and product development as needed.
• Communicate with Claim Managers, brokers, and underwriters as needed for proper processing of claims.
• Assist with other duties as needed.

Knowledge/Skills

• Proficient communication Skills (oral and written)
• Problem Solving Skills
• MS Office Proficiency
• Adaptability
• Organization and Time management
• Basic knowledge of processing insurance mail
• Experience working in commercial insurance industry claims support role

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.