Hybrid Principal Technical Support Engineer (22464) bei Pegasystems
Pegasystems · Waltham, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in Waltham
Career Opportunities: Principal Technical Support Engineer (22464)
Job ID: 22464
Meet Our Team:
Our aim is to provide world-class technical support on the core capabilities that enable clients to run on Pega Infinity applications and Pega Cloud Services. We are a team known for its technical innovation and commitment to excellence.
You will be a part of a proactive, architecture-focused group within our larger Global Customer Support (GCS) organization.
Due to the nature of work with FedRamp, US Citizenship is required.
Picture Yourself at Pega:
Your role centers on enabling seamless deployment and integration of Pega applications by providing deep technical expertise and consulting on platform architecture and integrations; supporting functional services that power Pega's as-a-service platform; collaborating with internal teams and customers, and acting as a subject matter expert in platform architecture, helping developers define best practices and troubleshoot complex issues.
This is not a traditional help desk role- it is developer-to-developer support, where you will solve intricate problems and contribute to the evolution of Pega's platform.
Who You Are:
- Should be ready to work in support coverage in 24x7 rotational shifts
- Strong analytical and problem-solving skills
- Bachelors or Master's degree in Computer Science, Engineering, or equivalent is preferred
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understanding customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience
What You've Accomplished:
- 5+ years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
- 4+ years of experience as a Java, J2EE software developer
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Demonstrated ability to successfully interact in technical discussions.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22464
Meet Our Team:
Our aim is to provide world-class technical support on the core capabilities that enable clients to run on Pega Infinity applications and Pega Cloud Services. We are a team known for its technical innovation and commitment to excellence.
You will be a part of a proactive, architecture-focused group within our larger Global Customer Support (GCS) organization.
Due to the nature of work with FedRamp, US Citizenship is required.
Picture Yourself at Pega:
Your role centers on enabling seamless deployment and integration of Pega applications by providing deep technical expertise and consulting on platform architecture and integrations; supporting functional services that power Pega's as-a-service platform; collaborating with internal teams and customers, and acting as a subject matter expert in platform architecture, helping developers define best practices and troubleshoot complex issues.
This is not a traditional help desk role- it is developer-to-developer support, where you will solve intricate problems and contribute to the evolution of Pega's platform.
Who You Are:
- Should be ready to work in support coverage in 24x7 rotational shifts
- Strong analytical and problem-solving skills
- Bachelors or Master's degree in Computer Science, Engineering, or equivalent is preferred
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understanding customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience
What You've Accomplished:
- 5+ years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
- 4+ years of experience as a Java, J2EE software developer
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Demonstrated ability to successfully interact in technical discussions.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22464
Meet Our Team:
Our aim is to provide world-class technical support on the core capabilities that enable clients to run on Pega Infinity applications and Pega Cloud Services. We are a team known for its technical innovation and commitment to excellence.
You will be a part of a proactive, architecture-focused group within our larger Global Customer Support (GCS) organization.
Due to the nature of work with FedRamp, US Citizenship is required.
Picture Yourself at Pega:
Your role centers on enabling seamless deployment and integration of Pega applications by providing deep technical expertise and consulting on platform architecture and integrations; supporting functional services that power Pega's as-a-service platform; collaborating with internal teams and customers, and acting as a subject matter expert in platform architecture, helping developers define best practices and troubleshoot complex issues.
This is not a traditional help desk role- it is developer-to-developer support, where you will solve intricate problems and contribute to the evolution of Pega's platform.
Who You Are:
- Should be ready to work in support coverage in 24x7 rotational shifts
- Strong analytical and problem-solving skills
- Bachelors or Master's degree in Computer Science, Engineering, or equivalent is preferred
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understanding customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience
What You've Accomplished:
- 5+ years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
- 4+ years of experience as a Java, J2EE software developer
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Demonstrated ability to successfully interact in technical discussions.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
