Hybrid Scheduling Supervisor bei Tri State Urologic Services

Description

GENERAL SUMMARY

Under general supervision of the Practice Manager, the Scheduling Supervisor works to assist with maintaining patient flow and quality care during clinic hours. The Scheduling Supervisor works as part of a health care team including physicians, nurse practitioners, physician assistants, front desk, medical records, and medical assistants to provide comprehensive care. 

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Acts as primary resource for schedulers.
• Participate in new hires interviews and responsible for the orientation and training of new hires.
• Collaborates with administrative staff and physicians to optimize efficiency of a variety of related services ranging from inpatient care to outpatient follow-up care.
• Provide back up support for the schedulers.
• Assist in the oversight of office and schedules.
• Assist in the supervision of work and performance of scheduling staff including input for performance reviews and corrective action plans as needed.
• Assist with intake and set-up for patient visits.
• Assist with the training of all schedulers.
• Assist as needed including medication refill requests, specialty and procedure referrals.
• Review encounter forms for completeness and to assess follow-up as needed.
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
• Maintains scheduling system so records are accurate and complete
• Assists in organizing and participating in quality improvement activities.
• Perform other administrative tasks as assigned by the Practice Administrator.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns or issues related to scheduling.
• Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, test results, etc. timely and in preparation for applicable appointments; managing and updating charts to ensure that information is complete, that the patient’s medical record is current, and that the documents are filed appropriately; completing forms/requisitions as needed; document scanning and indexing.
• Assist with other administrative projects and tasks as needed.
• Participates in educational activities.
• Enhances communications by consistently displaying excellent customer service skills in behavior and attitude.
• Ensures that employees have the resources, tools, and training needed to perform their duties.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of health care delivery trends and implications for clinical specialty and for the medical practice.
• Knowledge in healthcare systems operations such as EMR.
• Knowledge of governmental regulations and compliance requirements.
• Must have excellent written and oral skills, strong organizational, problem-solving, and analytical skills.
• Display exceptional customer service skills.
• Excellent time management skills and attention to detail.
• Required to have versatility, flexibility, and a willingness to work within constantly changing.
• Delivers exceptional patient service throughout all interactions.
• Expected to have strong interpersonal skills and can understand and follow written/verbal instructions.
• Customer-oriented with ability to remain calm in difficult situations.
• Skill in using computer programs and applications including Microsoft Office.
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to deal effectively with a diversity of individuals at all organizational levels and with external customers.
• Ability to work independently with little or no supervision.
• Ability to build relationships with patients and display empathy and compassion to patients.
• Ability to problem solve and be self-motivated.
• Customer-oriented with ability to remain calm in difficult situations.
• Complies with HIPAA regulations for patient confidentiality.
• Complies with all health and safety policies of the organization.
• Skill in planning, organizing, delegating, and supervising.
• Ability to foster teambuilding with all staff.
• Ability to multitask, manage priorities and workflow.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

• 1-3 years of relevant experience working in a medical facility with front office experience. Supervisory experience preferred.

REQUIRED TRAVEL

• n/a

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%