Hybrid Process Analyst (Webster, MA, US) bei MAPFRE

The Process Analyst will participate in a wide variety of process improvement efforts, including the analysis and documentation. The Process Analyst is focused on optimizing organizational efficiency and effectiveness. Managing strategic initiatives, facilitating communication, and streamlining alignment with company goals. Reporting into the Transformation Office, a key responsibility includes ensuring the Transformation Office’s vision is translated into action and that the team operates smoothly and effectively.

Working in a highly collaborative and agile environment, you will play a critical role in challenging the status quo while managing multiple competing priorities and assignments while bridging the gaps across process improvement, quality, and the customer experience.

Knowledge, Skills and Abilities:
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 0 - 2 years - or Associates Degree equivalent plus 2 - 4 years.
Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.
Decision Making: Makes decisions using broad management limits. Applies guidelines and procedures that leave considerable room for discretion and interpretation. Decisions directly influence project, client relationships and or expenditures. Additionally, decisions exert some influence on organization's long-range goals and objectives. Participates in determining objectives of assignments.
Supervision Received: Work is performed without appreciable direction. Exercises considerable latitude in determining objectives and approaches to assignment.
Leadership: Plans, allocates the activities of project teams.

Problem Solving /Operations/Direct Work Involvement: Applies knowledge to determine solutions to complex problems with minimal direction. Uses research and analysis to develop innovative and practical solutions which are consistent with organizational objectives.
Client Contacts: Manages internal and external relationships. Represents organization as prime contact for projects and other necessary communications. Interaction may include senior internal and external personnel on significant matters often requiring complex coordination between organizations. Communication involves persuasion and negotiation, as applicable. Seeks ways of improving client service.

Additional Knowledge, Skills and Abilities

• Experience: 2–3 years of relevant experience preferred; project leadership and cross-functional collaboration experience a plus.
• Certifications: Ability to obtain Lean Six Sigma Black Belt; familiarity with Change Management and Risk Management concepts preferred.
• Tools & Technology: Proficiency in Microsoft Office Suite required; experience with Visio or ARIS preferred; strong overall technology aptitude.
• Skills:
• Exceptional attention to detail, time management, and problem-solving abilities.
• Strong analytical skills with the ability to assess complex situations and develop aligned solutions.
• Excellent verbal, written, and visual communication skills for engaging diverse stakeholders.
• Capable of motivating teams, fostering collaboration, and driving shared objectives.

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community. 

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams. 
• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S. 
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally. 

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference. 

Thank you for considering MAPFRE Insurance as part of your career journey. 

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. 

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [email protected].

We are proud to be an equal opportunity employer.