About the Company 

MVP Sports Clubs is a sports facility development and management company with 5 facilities in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about exercise and sharing this with our communities!

Why MVP Sports Clubs

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork! We believe in creating a welcoming, engaging, and fun environment for employees. To foster this type of environment, we provide employees with a full range of benefits.

• Our part-time employees have athletic club access for team member and any spouses and dependents, discounts on memberships for additional family members, member rates for participation in services/programs and a 25% off retail, food, and beverage discount.
• In addition to the benefits listed above, our full-time employees also have health, dental, vision, and life insurance, long/short-term disability, paid maternity and paternity leave, PTO, and 401k participation available after completing one year of service.

About the Position

The Regional Membership Sales Manager will assist the VP, Business Development in data analysis and integration, quality assurance of the sales process, and the overall support of the sales organization. They will continue their duties as their respective club's sales manager as outlined in this job description. In club, they will act as the lead for membership inquiries, setting tour and sales appointments, conducting informative and effective club tours, and generating club membership sales. This position is a part of our Membership Sales team reporting directly to the VP, Business Development, with a dotted line to the Building Director. Specifically, the focus of this role is membership/sales duties, but as a leader within the building, will contribute to general club operations support.

Responsibilities

Membership Sales and Administration 

Regionally

• Training and onboarding of Sales Managers
• Support the skill development of the Sales Managers in the region.
• Regional lead of Sales CRM.
• Responsible for reporting and data/analytics on lead acquisition, lead to sales journey
• Conduct ongoing and new hire training for Sales Managers, SAM’s and SM’s.
• Analyze and distribute data as instructed by the VP of Business Development.
• Lead Sales Manager calls when needed.
• Complete various administrative tasks as assigned by the VP of Business Development.
• Collaborate with the marketing team on sales-focused items and market penetration strategies to boost sales across the region.
• Support VP of Business development in sponsorship sales
• Lead for corporate accounts – acquisition/reporting and execution

In Club

• Key stakeholder in club for membership sales, and responsible for the new member sales expectations and well- fit activations.
• Complete daily administrative tasks related to membership sales, focusing on lead capture and sales enhancement.
• Up-to-date maintenance of all leads pipeline activity in VFP/Gleantap.
• Respond to membership inquiries promptly via phone, email, and text messaging.
• Schedule tours for potential members and follow-up on missed opportunities.
• Communicate membership pricing and conduct tours for prospective members.
• Facilitate new membership sign-ups and manage member accounts.
• Handle cancellation requests and maintain accurate records of sales and cancellations.
• Perform regular audits of in-person and online membership sales activation and account setups.

 Sales Reporting and Analysis Regionally and in-Club

• Maintain accurate sales reporting in club and across the region.
• Communicate trends and opportunities to increase membership base to club leadership.
• Utilize club operating system and CRM to manage membership functions and prospect management.
• Provide training to AM/Sales team members on membership sales best practices and CRM procedures, supported by the corporate team and VP of business development.
• Collaborate with all in-club leadership to achieve new membership sales expectations consistently.
• Ensure the highest quality prospect and member experience through collaboration with member services team and club leadership.

Sales Team Leadership and Development

Regionally

• Collaborate with the VP of Business Development and in club Sales Managers on needs of development for sales team members
• Hold weekly 1:1’s with Sales Managers
• Hold quarterly SAM development meetings

In Club

• Responsible for all Assistant Sales Manager development and role execution.
• Responsible for brand-standard execution of club tours and product positioning.
• Effectively communicate all sales updates and metrics directly to the Building Director.
• Perform all team member performance reviews in a timely and efficient manner.

 Club Operations Support

• In-club contact point for all membership sales initiatives and strategy, including strong and frequent communication with Member Services Manager and Building Director.
• Assist with other club operations tasks as needed, as directed by Building Director.
• Responsible for collaborating with revenue-generating department leads on appointment and PLAN bookings.
• Responsible for maintaining appropriate tracking of appointment booking for revenue-generating services.
• Stay knowledgeable about all club programs and offerings.
• Participate and/or lead regular Service Game training sessions as directed by supervisor.
• Maintain a professional appearance by wearing the MVP Sports Clubs uniform and name badge.

Requirements 

• Bachelor’s degree in a related field is strongly preferred.
• Must be at 100% of your overall sales budget YTD.
• Technology and spreadsheet proficient
• Ability to lead and manage other colleagues through challenges and maintain a positive working environment
• A minimum of 2 years of experience in a high-volume customer service industry with an emphasis on sales and customer service skills to handle challenging situations.
• Experience utilizing a CRM platform for prospect management and outreach preferred.
• First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs’ in-house training to obtain this.
• Encouraged to complete the Aquatics Skills Preparedness Course to provide coverage for lifeguards during short breaks.
• Strong communication, leadership, and organizational skills.
• Must be able to work club opening and closing shifts, weekends, and holidays when needed.
• Ability to handle multiple tasks and functions while maintaining a low personal stress level.
• Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of the telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.