Hybrid Business Development Administrator bei humm group

About Us

Revolutionising the way people pay, hummgroup is a diversified non-bank financial services institution offering business financing products, credit cards, and point-of-sale finance plans designed around the core needs of today’s shoppers, retailers, and small to medium enterprises.

About the Team

We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today’s businesses and retail consumers.

About the Role

As the Business Development Administrator, you are the first impression when a potential merchant partner calls in. You are the VIP concierge line to our newly onboarded partners and the support to our external sales team and leaders.

What Your Responsibilities Look Like…

Here is an idea of what you can expect to do as a Business Development Administrator:

• Managing calls and emails from leads, existing merchant partners and internal stakeholders
• Processing inbound leads and setting them up in our CRM
• Reporting as requested by the external team
• Troubleshooting for our merchant partners
• Outbound Customer Service calls
• Support our external sales team with their inbound requests

Who will thrive in this role

You will be customer focussed, driven to make a positive difference in the merchant experience. You thrive in a fast-paced environment where no two days are the same and are keen to roll up your sleeves to get things done.

We are looking for someone who brings:

• An ability to work on your own prioritizing tasks as they come in
• Exceptional customer service skills
• A proactive can-do approach to all tasks
• A “detective” mindset to dig deeper to solve problems
• A fun positive energy

Working at humm group

humm group is proud to be an equal opportunity employer. We adopt and encourage diversity through an open and inclusive culture that values and respects all our employees, customers and communities in which we live, work and are a part of.

There are some great benefits to working at humm group:

• We have a state of the art, custom designed office in the heart of the CBD, close to transport, shops and cafes;
   
• We recognise you have a life outside work, and we encourage flexible working to enable you to balance your work and family commitments;
   
• You will have access to a range of benefits including discounts on electronics, retailers and entertainment at almost 400 retailers across Australia;
   
• We have a recognition scheme for you, your colleagues and peers - we encourage everyone to say thanks regularly, and to nominate each other for our company awards;
   
• You will have the opportunity to participate in community and social activities, including health and wellness events and seminars, massages, and hosted events;
   
• You will have access to a suite of online and face to face learning modules, including excellent leadership development programs;
   
• You are encouraged to participate in the community through paid volunteer leave.