
Hybrid Onboarding & Implementation Manager bei InvestorHub
InvestorHub · Melbourne, Australien · Hybrid
- Professional
- Optionales Büro in Melbourne
As an Onboarding & Implementation Manager, you will:
- Lead pre-sales support for prospects.
- Effectively manage product onboarding and implementation for new clients.
- Provide support to new clients for the first 100 days to maximise adoption.
- Maintain the hygiene and accuracy of Hubspot CRM.
- Create a range of basic collateral (videos, posters, email campaigns) to support our clients' investor marketing activities.
- Bring together insights and feedback from our clients and provide input to the product team.
- Proactively identify client needs and collaborate with other internal teams to ensure client success.
Requirements
- At least 2-3 years experience in client services as a CSM or in Onboarding/Implementation. Ideally, in a fast-growing technology startup with client-facing responsibilities.
- Exceptional project management skills (organisation, stakeholder management, communication etc)
- Very strong relationship expertise, with the ability to influence clients through verbal and written communication.
- Exceptional administration skills. You thrive off bringing order and organisation.
- A genuine desire to work in a truly fast-paced start-up environment.
- An entrepreneurial spirit that allows you to develop creative solutions to problems and execute them.
- Agility and a true learning mindset.
The Journey
- Become familiar with our product offering and processes
- Learn about listed capital markets - incl. capital raising, investor relations, market engagement best practices and relevant regulation
- Understand the onboarding process and confidently take on small onboarding projects independently
- Understand how InvestorHub to delivers value to clients through the SaaS and service offerings, and be able to articulate this to clients.
- Own the Onboarding process and independently manage medium-scale Onboardings to Activation.
- Act as the voice of the client in our product development process and support the review/iteration of existing features
- Contribute to the strategy for the Client Success team and begin defining new processes and best practices
- InvestorHub invests in its people. As you grow with us, you will get the opportunity to shape your own path and interests within the company.
Benefits
- We're hybrid – we love to collaborate in our office overlooking the Yarra on Mondays, Tuesdays and Fridays, but also support the need for heads-down time.
- Options – we want you with us for our exciting growth journey.
- Flexible hours – start any day between 8am – 10am to suit your lifestyle.
- Parental leave – we have a gender-neutral parental leave policy.
- Regular hangouts – we have regular social catchups and team offsites.
- Lots of food – a snack cupboard you'll brag about.
We recruit, employ, train, compensate and promote regardless of race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer's responsibilities, pregnancy, religion, or political opinion and we aspire to always be a place that people want to come to do their best work in an inclusive, progressive and open-minded environment.