Lead the administration and continuous improvement of collaboration platforms including Microsoft Teams, Slack, Miro, Exchange and comparable solutions.
Provide L2 operational support—troubleshoot escalated issues, resolve complex problems, and ensure optimal platform performance and user experience.
Evaluate new platform features and updates through technical assessments and pilot programs.
Deliver clear, actionable recommendations to the management team on feature adoption, process enhancements, and technology investments.
Collaborate closely with vendors on new feature releases, roadmap planning, and aligning platform capabilities with business strategies.
Act as the subject matter expert (SME) for collaboration platforms, educating and supporting users across the organization.
Develop and maintain documentation, best practices, and standard operating procedures for platform usage and support.
Monitor platform analytics and user feedback to identify areas of improvement and propose actionable solutions.
Stay informed about industry trends, best practices, and emerging technologies in the digital collaboration space.
Coordinate with Legal and Security teams to ensure compliance, data protection, and risk management for all collaboration tools.
What you'll need
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Minimum of 5 years of experience managing and supporting collaboration platforms such as Exchange, Microsoft Teams, Slack, Miro, or similar technologies.
Proven experience in providing L2 operational support and resolving escalated technical issues.
Strong technical skills in platform administration, configuration, and integration with other enterprise systems.
Demonstrated ability to assess new features and technologies and translate technical findings into business recommendations.
Experience in collaborating with third-party vendors for feature releases, escalations, and strategic planning.
Excellent communication and stakeholder management skills.
Ability to manage multiple tasks and priorities in a dynamic environment.
Analytical mindset with a focus on continuous improvement and innovatio
Diese Cookies sind für das Funktionieren der Website erforderlich und können in unseren Systemen nicht abgeschaltet werden. Sie können Ihren Browser so einstellen, dass er diese Cookies blockiert, aber dann könnten einige Teile der Website nicht funktionieren.
Sicherheit
Benutzererfahrung
Zielgruppenorientierte Cookies
Diese Cookies werden über unsere Website von unseren Werbepartnern gesetzt. Sie können von diesen Unternehmen verwendet werden, um ein Profil Ihrer Interessen zu erstellen und Ihnen an anderer Stelle relevante Werbung zu zeigen.
Google Analytics
Google Ads
Wir benutzen Cookies
🍪
Unsere Website verwendet Cookies und ähnliche Technologien, um Inhalte zu personalisieren, das Nutzererlebnis zu optimieren und Werbung zu indvidualisieren und auszuwerten. Indem Sie auf Okay klicken oder eine Option in den Cookie-Einstellungen aktivieren, stimmen Sie dem zu.
Die besten Remote-Jobs per E-Mail
Schliess dich über 5'000+ Personen an, die wöchentlich Benachrichtigungen über Remote-Jobs erhalten!
