Hybrid Manager, Loan Closing bei Comerica Bank
Comerica Bank · Farmington Hills, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in Farmington Hills
Loan Center Fulfillment Manager
The primary responsibility of the Loan Center Fulfillment Manager is to ensure proper management, oversight, and service delivery of a team responsible for post-approval loan activities according to predefined procedures and processes under existing service level agreements on volumes, quality and turn times. Oversight includes services provided primarily to three national business lines, including due diligence on proposed borrowing entities, documentation of approved loans, and boarding of loans onto the AFS loan accounting system in a high production volume environment. Additionally, this position ensures projects and processes related to loan closing and data validation are properly managed and executed.
The primary responsibility of the Loan Center Fulfillment Manager is to ensure proper management, oversight, and service delivery of a team responsible for post-approval loan activities according to predefined procedures and processes under existing service level agreements on volumes, quality and turn times. Oversight includes services provided primarily to three national business lines, including due diligence on proposed borrowing entities, documentation of approved loans, and boarding of loans onto the AFS loan accounting system in a high production volume environment. Additionally, this position ensures projects and processes related to loan closing and data validation are properly managed and executed.
Position Responsibilities:
Operations/Production Management
- Ensure that all loan closing and data processing functions are completed in an accurate and timely manner.
- Manage and take ownership over all aspects of commercial loans from loan approval through closing, including communication with internal customers, engagement of third parties, communication with bank counsel, resolution of prerequisites to closing, coordination of closing, and capture of required data.
- Identify and resolve process or business-related problems that are obstacles to loan closing.
- Assist in driving efforts to standardize and improve quality and timeliness of production activities across Fulfillment team.
- Leverage data to manage process results, including taking steps to correct/improve variances or issues, along with recommending procedural changes to improve.
- Effectively report operational performance results with respect to loan closing activities.
- Deliver products with highest level of quality customer service.
Project
- Identify opportunities for process efficiencies.
- Lead and participate in projects needed to design and implement the post-approval loan processes, integrate the process with data validation activities, and thereafter to continuously improve service delivery.
- Assessing upstream and downstream impacts of loan closing and data validation policy and procedures.
Risk Management
- Identify risks associated with loan closing functions, and act to:
- Develop documented policies, procedures and process maps.
- Establish training and education programs for the fulfillment staff.
- Oversee effective exception and escalation process.
- Manage and resolve assigned audit issues.
- Consult on loan closing and data integrity issues for other banking departments
- Compliance with applicable regulations in processes and procedures. Escalate any non-compliance concerns.
