Hybrid Relief Manager bei Self Storage One

Self Storage Relief Manager
Self Storage One – Eldersburg, MD
Full-Time | Travel Between Properties Required

Job Overview:

Self Storage One is seeking a motivated and dependable Relief Manager to support operations across our self storage portfolio. This role provides critical coverage and support at multiple locations, directly impacting performance, customer service, and operational reporting. The Relief Manager will work closely with the District Manager to ensure consistent quality and service standards across all self storage offices.

Key Responsibilities:

• Oversee daily site operations including opening/closing procedures, administrative tasks, local marketing, and corporate reporting.
• Assist customers with rental payments, service requests, and other inquiries in a professional, approachable manner.
• Maintain open communication between service teams and corporate staff to ensure effective teamwork.
• Inspect property grounds regularly to ensure cleanliness, security, and readiness of units.
• Process service requests and complete vacant unit inspections as needed.
• Ensure security systems are fully operational and work with law enforcement/courtesy patrol when necessary.
• Manage on-site payment processing, filing, and invoicing tasks.
• Oversee U-Haul services at assigned locations.
• Suggest marketing and discounting strategies to improve occupancy.
• Manage delinquency processes in accordance with company policies.
• Complete unit vacate and damage inspections.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Five years of self storage experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite or related software.
• Professional, neat appearance with strong customer service focus.
• Valid Driver’s License and use of vehicle for duration of each shift.
• Ability to lift up to 15 lbs and sit at a computer for extended periods.
• Must provide current phone number and email address.
• Willingness to travel to all Self Storage One locations as needed.