- Professional
- Optionales Büro in Bellevue
Position Overview:
The Portfolio Compliance Manager for Multi-Family Property Management is responsible for supporting operational consistency and excellence across multiple property sites within the region. Reporting to the Investment Manager, this role emphasizes compliance with company policies and standard operating procedures (SOPs) while providing essential support in accounts payable, monthly owner reporting, and assisting Community Directors with operational needs.
Key Responsibilities:
This position requires a working knowledge of Tax Credit or affordable housing programs in addition to excellent communication and interpersonal skills. Knowledge of LIHTC program is a requirement. Knowledge of YARDI Voyager software, WBARS reporting system, or similar systems is a plus. The successful candidate will possess the ability to multitask, make smart and timely decisions with limited guidance, and be highly self-motivated with a strong sense of initiative and collaborative work style.
Monthly Owner Reporting
- Gather, review, and prepare monthly financial and operational reports for property owners.
- Assist in analyzing financial performance, highlighting variances, and providing data-driven insights.
- Ensure all reporting deadlines are met, and reports align with company and ownership expectations.
- Collaborate with on-site teams to verify data accuracy before submission.
- Review and update Landlord Mitigation submissions.
Community Director Support & Operational Assistance
- Serve as a resource for Community Directors, ensuring they have the tools and guidance needed for smooth property operations.
- Provide training and support on company policies, SOPs, and platform rollouts.
- Assist in coordinating property-level compliance tasks, audits, and administrative functions.
- Help troubleshoot operational issues and escalate concerns to leadership, as necessary.
Resident Grievance Response & Resolution
- Promptly acknowledge and address resident grievances with professionalism and empathy, ensuring timely and effective resolution.
- Investigate complaints, coordinate with on-site teams, and escalate issues as necessary to maintain resident satisfaction in compliance with company policies.
- Maintain accurate records of grievances, actions taken, and outcomes to track trends and improve overall resident experience.
Qualifications & Skills:
- At least 5 years’ experience in Property Management
- At least 2 years of compliance experience is desirable.
- At least 1-2 years of data entry experience, with proficiency in accurately entering, updating, and maintaining large datasets.
- Demonstrated experience working with data systems and software tools to ensure accurate and consistent record-keeping.
- Strong organizational skills with exceptional attention to detail, especially in reviewing and validating data for compliance purposes.
- Excellent verbal and written communication skills.
- Ability to exercise quick and accurate judgment and maintain confidentiality.
- Effective conflict resolution and customer service skills.
- Ability to set priorities and multi-task efficiently in a fast-paced environment.
- High School Diploma or equivalent.
- Strong knowledge of multi-family property management financial processes.
- Ability to work independently while managing multiple deadlines.
- Strong communication and interpersonal skills to support on-site teams and corporate leadership.
- Proficiency in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite.
