Hybrid BASE SERVICES SUPERVISOR bei Monarch Mountain

JOB SUMMARY:

The Base Area Services Department is a fun and exciting way to join the on-mountain ski industry and the Monarch family.  This department is an upbeat, active, and outdoor department that provides opportunities to earn and play in the mountains.  Enjoy the on-mountain working environment then the perks of your complimentary Monarch Mountain Season Pass. The Base Services Supervisor assists the Manager in overseeing employees in the overall operations of the Base Services department which attends the parking lot(s), keeps the base area around the buildings neat and accessible, assists with events…etc.   This is a customer service, skiing/driving position.  

ESSENTIAL DUTIES:

• Be an effective leader within the guidelines of department and company policies, procedures and values, in fulfillment of Monarch’s mission statement to “provide our guests with a quality, personalized mountain experience.”
• Ensure all forms, tracking, verifications and necessary documenting are executed and accurately completed in a timely manner.   This includes, though not limited to requests, training, payroll, time-keeping, fiscal responsibilities, disciplinary actions...etc.
• Assist in the hiring of department A-Team employees.
• Schedule department staff for efficient coverage of department functions based on projected skier budget and snow conditions.   Adjust to actual requirements as appropriate.
• Perform initial and ongoing training of departmental staff, and assist the manager in overseeing staff in daily and seasonal operations.
• Provide timely employee feedback and conduct qualitative performance reviews of department staff on a regular basis.  
• Identify and train personnel for opportunities within the department for the purpose of retaining valuable and interested employees, and the filling of key positions in the event of a departure.
• Operate within budgetary guidelines; contribute to departmental budget proposals.
• Prepare and oversee department personnel in the event of an emergency.
• Drive guests and employee shuttles when necessary, providing information and a great attitude for our guests.
• Assist in the execution of special events.
• Assist with parking lot duties as needed including giving breaks to parking lot personnel, parking lot set-up and tear down, providing parking lot assistance such as jump-starting, unlocking cars, tows, gas, air, etc. Communicate with Slope Maintenance when vehicles require being left overnight. 
• Prepare base area for daily operations, ensure snow & ice is removed from access areas around the lodge & check for and mitigate potentially hazardous areas or situations.
• Operate the Bobcat with bucket or snow blower to remove snow from parking lots, loading dock, lesson and rental center, and around base area.
• Perform the duties of Base Services staff when necessary.
• Offer input for departmental capital requests.
• Work in conjunction with other departments as part of the Monarch team.
• Assist in the development and maintenance of training materials, manuals, checklists and other documents necessary for the success of the department.
• Prepare and assist in the oversight of department personnel in the event of an emergency, as instructed by your supervisor.
• Provide professional solutions and courteous assistance in problem-solving for both guests and employees.  
• Monitor and maintain the inventory and condition of department supplies, properties and facilities.
• Other Duties as assigned. This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. 

PERSONAL ATTRIBUTES:

• Must be at least an advanced level skier or rider.
• Ability to maintain a good attitude, set a positive example and work well with guests and other employees.
• Ability to speak clearly and pleasantly, and communicate in the English language.
• Ability to train others and give direction in a non-condescending manner.
• Ability to take direction and follow procedures.
• Can handle fast paced and high-pressure environment.
• Positive attitude.
• Ability to train others and give direction in a non-condescending manner.
• Aware of surroundings and the ability to identify and respond quickly to situational needs.
• Good English reading and writing communication skills.
• Good computer and website navigation skills to include Microsoft Office, PowderPlace.com and SkiMonarch.com
• Ability to recognize and maintain confidentiality of sensitive materials and situations.

JOB REQUIREMENTS:

• Minimum Age: 21
• Legal citizen of the United States or possess other proper work permit authentication.
• A valid driver’s license and good, company insurable driving record required.
• High School diploma or GED is required; a college degree is preferred. 
• Ski/ride at an intermediate level.
• Minimum one year Base Area Services experience required.
• Some supervisory experience preferred.
• Must be able to stop, turn, change directions suddenly, adapt to uneven, varying intermediate terrain, and move in both directions on skis or snowboard carrying up to 90 lbs.
• Requires driving vehicles, including passenger vans, the bobcat and snowmobiles.
• Requires pushing/lifting up to 90lbs, as in shoveling snow, on a daily basis.
• Requires stretching, bending, grasping, reaching, working at high places up to 20’ off the ground (as in on the roof).
• Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.

JOB TYPE: Winter Seasonal, Full Time (Part Time in October)

COMPENSATION AND BENEFITS:

• Compensation: Proposed hiring rate starts at $22 (actual pay will be adjusted based on experience).
• Eligible for discretionary profit sharing at the end of the winter season. 
• Benefits: Monarch Season Pass and many more! For a full list of benefits visit www.skimonarch.com/jobs

JOB POSTING DEADLINE: August 31, 2025

This Job Description is not an employment contract. This position is “at-will,” which means that Monarch may terminate an employee who holds this position at any time, with or without “cause,” and with or without notice. Similarly, an employee who holds this position is free to resign at any time. Monarch requests a courtesy two-week advanced notice of intent to resign. Individuals with disabilities that seek reasonable accommodation(s) to allow them to perform the essential functions of this position should contact the Human Resource Manager to initiate an interactive process to determine whether an accommodation is appropriate and reasonable given all circumstances presented.