Hybrid Assistant Director of Clinical Operations and Growth Strategy bei High Point University

This is a full-time, 12-month, non-tenure track administrative staff appointment with duties in the High Point University Workman School of Dental Medicine (WSDM).

The Assistant Director of Clinical Operations is responsible for providing operational oversight, leadership, and performance management for all general dentistry practice sites within HPU Health (WSDM) network. This position works closely with the Senior Director of Clinical Operations, to ensure efficient, standardized, and compliant operations across the network’s general dentistry practices. The role focuses on leading Practice Managers, ensuring adherence to established clinical systems, operational workflows, policies, and processes as developed by HPU Health (WSDM) leadership.

This role is concentrated on daily operational execution, accountability for practice-level performance, resource management, financial stewardship at the practice level, regulatory compliance, and patient-centered service delivery. The Assistant Director plays a key leadership role in supporting practice operations.

This role also includes focus World-Class operational execution, centralized call center leadership, patient access optimization, scheduling protocols, resource management, staff development, regulatory compliance, financial stewardship, and fostering a world-class patient experience throughout the patient scheduling and care access journey.

QUALIFICATIONS:

Education

• Bachelor’s Degree in Health Sciences, Business Administration, Healthcare Management, or related field required.
• Master’s Degree preferred.

Experience and Training

• Minimum of 5 years of progressive leadership experience in healthcare operations, dental practice management, or ambulatory care settings.
• Demonstrated experience leading and coaching multi-site practice managers or operational teams.
• Knowledge of healthcare regulations, accreditation standards, and policies (e.g., OSHA, HIPAA, CMS, CODA).
• Experience in healthcare operational metrics, performance improvement, and resource optimization.
• Experience collaborating with academic, clinical, administrative, and cross-functional teams preferred.

Knowledge, Skills, Ability:

• Strong leadership, coaching, and mentorship skills.
• Excellent interpersonal, verbal, and written communication abilities.
• Highly approachable, receptive to feedback, and committed to continuous improvement.
• Demonstrated professionalism and alignment with the mission and values of HPU Health (WSDM).
• Ability to analyze operational data, identify performance trends, and implement corrective action.
• Organizational skills with ability to manage multiple priorities in a dynamic environment.

ESSENTIAL FUNCTIONS:  

The candidate selected for this position will perform all duties directed by the Senior Director of Clinical Operations & Growth Strategy and serve as a key member of the clinical operations leadership team. The candidate will be expected to perform the following duties, including but not limited to:

Operational Management

• Provide direct oversight of daily operations for assigned general dentistry practice sites.
• Lead, coach, and develop Practice Managers to ensure consistent execution of established clinical policies, operational workflows, and administrative protocols.
• Monitor practice performance, address operational barriers, and drive continuous improvement across practice sites.
• Ensure resource optimization including staffing, clinical supplies, and equipment utilization to support efficient operations and maximize patient access.
• Collect, analyze, and report operational performance data, ensuring alignment with organizational goals and benchmarks.
• Ensure all team members are trained and equipped to deliver a “World Class” patient experience through professional, efficient, and compassionate phone etiquette, scheduling accuracy, and resolution of patient inquiries

Quality, Compliance & Accreditation

• Ensure all assigned practice sites maintain full compliance with regulatory, accreditation, and contractual requirements (e.g., CODA, OSHA, CMS, TJC, DHSR).
• Support implementation of quality assurance measures aligned with evidence-based practice standards.
• Oversee adherence to patient safety protocols, infection control standards, and documentation accuracy.
• Serve as a point of contact for regulatory readiness, inspections, and compliance audits.

Leadership and Staff Development:

• Provide mentorship, coaching, and performance management for Practice Managers to ensure accountability and leadership growth.

• Foster a culture of teamwork, accountability, professional development, and operational excellence.
• Collaborate with academic leadership, faculty, and administrative departments to ensure alignment between clinical operations and institutional goals.
• Promote open communication, collaborative problem-solving, and a culture of patient-centered care across all practice teams.

Centralized Patient Access & LINC Leadership

• Provide direct leadership and daily oversight of the LINC Team responsible for centralized scheduling, patient inquiries, and call center operations.
• Ensure LINC staff are trained and equipped to deliver a “World Class” patient experience through professional, efficient, and compassionate phone etiquette, scheduling accuracy, and resolution of patient inquiries.
• Collaborate with practice managers to ensure scheduling protocols are aligned with clinical workflows, appointment availability, and patient care priorities.
• Develop, refine, and monitor standardized scripting, patient engagement standards, and performance metrics for all LINC Team activities.
• Monitor call center performance data, call volumes, patient satisfaction scores, scheduling conversion rates, and access-to-care metrics, and implement continuous improvement strategies.
• Partner with clinical operations and academic leadership to ensure the centralized scheduling model supports both patient care access and clinical education requirements.

Collaboration and Communication:

• Serve as liaison between practice sites and senior leadership to ensure effective communication of policies, initiatives, and performance expectations.
• Actively participate in operational leadership meetings and contribute to the development and execution of network-wide initiatives.
• Build strong working relationships with internal departments, clinical faculty, and support teams to ensure operational alignment.

Accountability

• Reports to: Senior Director of Clinical Operations and Growth Strategy
• Evaluation: Ongoing performance reviews will be conducted along with an annual assessment by the Senior Director, incorporating feedback from faculty, staff, and executive leadership.

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