- Optionales Büro in Albury
Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.
Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace.
We also recognise and value your priorities beyond work. It’s important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs.
AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility.
DIRECTORATE:
Business, Growth & Community
CLASSIFICATION:
Grade D
SALARY:
$69,026 to $80,071 pa + 12% employer contribution to superannuation
REPORTING TO:
Supervisor Revenue & Debt Management
EMPLOYMENT TYPE:
Permanent Full Time
THE POSITION:
To ensure Council’s rating and revenue databases are accurately maintained for the issuing of Council’s rates and charges notices, whilst providing a professional service to all ratepayers of AlburyCity. This is a multi-skilled position and requires job rotation through various tasks in the Revenue section to build and maintain the broad, but specialised skill set required.
Responsibilities
KEY RESPONSIBILITIES:
- Provide a professional customer service function to Council’s internal and external customers.
- Issue Section 603 Certificates in a timely manner, respond to requests for balance updates and reconcile certificates issued with certificate fees received.
- Complete the processing of Land Transfer Advice’s and ensure correct rateability of transferred properties, and preparation of input documents to raise all lawful rates and charges generated by property ownership change.
- Determine rateability and correctness of rates and charges levied and to batch and key input documents into the relevant databases i.e. sundry debtors, rates and water.
- Ensure that Council’s Name and Address Register is maintained and monitored accurately.
- Ensure the integrity of Council’s database by reviewing data regularly.
- Review and process pensioner applications for rebates on rates and water.
- Implement and strictly follow Council’s Debt Recovery Policy and Procedures.
- Provide prompt, efficient and courteous customer service to both internal and external customers.
- Process variations to Waste Management Service accounts.
- Investigate returned mail.
- Negotiate payment plans with clients and maintain relevant debt recovery databases and issue timely correspondence.
- Advise 3rd Party Collection agency on a daily basis of payments received, payment plans and of any 603 certificate applications.
- Maintain Non-Rateable to Rateable register.
- Preparation of Supplementary Lists and assist with maintenance of Rates Supplementary Register.
- General ledger reconciliation for control accounts.
- Debtor account reconciliation.
- Reconcile refunds and legal costs with the corresponding ledger accounts.
- Costing verification and ledger structure integrity.
- Participate in the review of process and procedures in an effort to ensure that Council’s Revenue section is working efficiently and effectively.
- It is expected the incumbent will relieve the functions of other Revenue staff when required.
- Perform other tasks or duties as directed by the Supervisor which are within the limits of the employee’s skill, competence and training.
- Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.
- Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Opportunity policies, AlburyCity’s Dress Code and Standards Policy and AlburyCity’s Code of Conduct.
Qualifications
KEY RELATIONSHIPS:
Internal
- Our People
- Our Councillors
External
- Our Community
- Government Offices
- Land Titles Office
- Real Estate Agents
- Solicitors
- Community Organisations
- Valuer Generals Office
EMPLOYMENT CONDITIONS:
- Based on a 35 hour week, with actual days and times being Monday to Friday, 8:30am to 5:00pm, with an RDO in accordance with AlburyCity’s RDO guidelines.
- This position does not require you to wear a compulsory uniform, however you must follow the dress code requirements within the AlburyCity’s Our People Dress Code Standards. Our People are required to present a smart and professional image to the public at all times including when in public and when working remotely.
- This position involves working in a predominantly indoor environment and using a computer is considered a core component of the role. There may be occasional visits to other work locations. The position requires an average level of aerobic and physical fitness to undertake occasional physical activities, including manual handling tasks as part of a normal working environment. A medical declaration will be required to be completed prior to commencement.
- This position requires evidence of a current Australian National Police Check.
- This position is subject to alcohol and other drug testing
- This position is located at the AlburyCity Administration Building, 553 Kiewa Street, Albury.
ESSENTIAL CRITERIA:
- Higher School Certificate (HSC) or equivalent and/or equivalent relevant experience.
EXPERIENCE:
- Requires 2+ years’ relevant work experience in a financial environment.
SPECIALIST KNOWLEDGE AND SKILLS:
- A thorough understanding and competence in:
- Customer Service
- Keyboard skills/Data Entry
- Accounts Receivable
- Reconciliations
- Excel Spreadsheets
- Microsoft Office Suite
- Databases
- Public Relations
- Interaction with team members
- Property ownership as it relates to rates and charges
- Rating in relation to the Local Government Act
About Company
Company
Our Organisation: We are the facilitator of a thriving, resilient and liveable city full of opportunities and the custodians of an environment like no other. We consistently deliver best-in-class leadership, services, facilities and experiences, providing exceptional living for our local community.
Our Values: We are a values driven organisation and these underpin everything we do.
- Working Together: I respect, listen to and value the contributions of others and celebrate our achievements.
- Integrity: I am trustworthy, honest, accountable, open and consistent in all that I do.
- Courage and Passion: I am enthusiastic and have the confidence to speak up for the betterment of AlburyCity.
- Innovation: I seek to increase my knowledge through new ideas and continuous improvement.
- Loyalty: I am supportive of others and committed to AlburyCity and the community.
Live Well Work Well: The health and safety of our people is more than a priority, it’s a commitment embedded within our values. Unlike priorities which change over time, our values form the basis for all that we do; they define our purpose and what we stand for. We seek to have a positive impact by developing a holistic wellbeing culture that empowers everyone to be their healthiest and happiest version, resulting in a more engaged and productive workforce with lower incidence of illness and injury.
It is, and always will be, our goal to have a workplace free from harm.
Two Cities One Community: On 13 October 2017 AlburyCity and The City of Wodonga entered into an historic partnership between the two cities. In August 2022 both Councils worked together to review and re-commit to the Partnership Agreement.
This partnership is a unique opportunity to develop a way forward that benefits our community as a whole with the aim of improving integration, productivity and social and economic development. It will focus on future growth that will continue to add value to both cities. Through this combined focus, underpinned by four key pillars of; leadership, economy, environment and community, we will unleash our potential and drive innovation for the benefit of the region and the nation.
Our Mission is to work together to achieve our community goals now and into the future. We understand that we are stronger together and can achieve more when working in collaboration. We will build on our current partnerships and shared values for thebetterment of Albury and Wodonga.
Child Safety: AlburyCity is committed to being a child safe organisation and our people support, listen to and empower children and young people. We create safe environments that minimise the risk of harm and we have ZERO tolerance for child abuse, violence and neglect.
