Hybrid Customer Service Representative (d/​m/​f) (Funchal, PT, 9020-105) bei OSRAM Americas

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

• Work as customer service representative with international key accounts in a modern, global supply chain environment
• Proactive order management & close monitoring of order book and shipments
• Ownership of end-to-end operational customer interaction and demand fulfillment
• Strong customer advocate whilst fostering company's best interests into account
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets
• Professionally handle customer escalation and allocation scenarios
• Collaborate and provide cross functional support in customer related matters in dynamic working environment

Who we are looking for

• Higher education degree BA or similar
• Proven customer support experience in International Supply chain; experience in Semiconductor or Automotive industry preferred
• ERP (SAP), CRM (salesforce), EDI and Microsoft tools proficiency required
• Good customer-facing skills combined with excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Fluent business English mandatory, other languages added value

Please provide your CV in English.

Please contact Daria Berezova for further information via [email protected] or +49 (941) 8501571.